[Hiring] Application Support Analyst @American Addiction Centers
Application Support Analyst @American Addiction Centers
All Others
Salary usd 41.1 - 61.6..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today

[Hiring] Application Support Analyst @American Addiction Centers

Today - American Addiction Centers is hiring a remote Application Support Analyst. πŸ’Έ Salary: usd 41.1 - 61.65 per hour πŸ“Location: USA

Role Description

This position is a remote position for a candidate with workday experience.

  • Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s).
  • Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices.
  • Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions.
  • Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
  • Facilitates clinical/business practice processes which result in successful software transitions and system utilization.
  • Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows.
  • In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to ensure accuracy.
  • Ensures accurate data maintenance and reviews the technological impact of business requirements.
  • Guides, advises and acts as a resource regarding processes and issue resolution.
  • Serves as a mentor to train and develop other application support staff as needed.
  • Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
  • Completes change and quality control documentation using department standards.
  • Reviews data integrity and audits reports to proactively identify/resolve potential issues.
  • Analyzes opportunities for system process improvements and/or product development.
  • Collaborates with information technology to ensure that system improvements are successfully implemented and monitored to increase efficiency.
  • Performs data analysis to support data requirements and initiatives.
  • Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems.
  • Assists users in using the full functionality of the application(s) and process flow.
  • Evaluates training effectiveness, maintains and updates training curriculum as needed.
  • Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to clinical equipment, applications, and functionality.
  • Provides direction on complex or ambiguous application issues.
  • Creates project timelines and develops plans to ensure projects are completed successfully within deadlines.
  • May coordinate the activities of other members of the project team.

Qualifications

  • Bachelor's Degree (or equivalent knowledge) in Business Management.
  • Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Requirements

  • Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported.
  • HIM/HB Support Analysts: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA).
  • PB Support Analysts: Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC).
  • Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training.
  • Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database.
  • Project management experience with ability to use project management software.
  • Necessary analytical skills to make recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement.
  • Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments.
  • Strong organizational, communication, problem and issue resolution skills. Ability to gather and organize data.
  • Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems.

Benefits

  • Paid Time Off programs.
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
  • Flexible Spending Accounts for eligible health care and dependent care expenses.
  • Family benefits such as adoption assistance and paid parental leave.
  • Defined contribution retirement plans with employer match and other financial wellness programs.
  • Educational Assistance Program.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Application Support Analyst @American Addiction Centers
All Others
Salary usd 41.1 - 61.6..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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