[Hiring] Application Support Analyst @American Addiction Centers

Role Description

This position is a remote position for a candidate with workday experience.

• Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s).
• Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices.
• Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions.
• Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Facilitates clinical/business practice processes which result in successful software transitions and system utilization.
• Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows.
• In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to ensure accuracy.
• Ensures accurate data maintenance and reviews the technological impact of business requirements.
• Guides, advises and acts as a resource regarding processes and issue resolution.
• Serves as a mentor to train and develop other application support staff as needed.
• Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Completes change and quality control documentation using department standards.
• Reviews data integrity and audits reports to proactively identify/resolve potential issues.
• Analyzes opportunities for system process improvements and/or product development.
• Collaborates with information technology to ensure that system improvements are successfully implemented and monitored to increase efficiency.
• Performs data analysis to support data requirements and initiatives.
• Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems.
• Assists users in using the full functionality of the application(s) and process flow.
• Evaluates training effectiveness, maintains and updates training curriculum as needed.
• Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to clinical equipment, applications, and functionality.
• Provides direction on complex or ambiguous application issues.
• Creates project timelines and develops plans to ensure projects are completed successfully within deadlines.
• May coordinate the activities of other members of the project team.

Qualifications

• Bachelor's Degree (or equivalent knowledge) in Business Management.
• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Requirements

• Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported.
• HIM/HB Support Analysts: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA).
• PB Support Analysts: Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC).
• Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training.
• Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database.
• Project management experience with ability to use project management software.
• Necessary analytical skills to make recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement.
• Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments.
• Strong organizational, communication, problem and issue resolution skills. Ability to gather and organize data.
• Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.