[Hiring] Application Support @Yempo Solutions

Role Description

We have an exciting midshift opportunity available for an Application Support. Work from home or the office – you choose!

• Key Responsibilities:
• NetSuite Administration & Support:
  • Ensure NetSuite runs reliably and efficiently for all departments.
  • Troubleshoot saved searches, workflows, dashboards, roles, and permissions.
  • Maintain data accuracy and support regular data hygiene tasks.
  • Assist with configuration changes, testing, and small enhancements.
  • Monitor system performance and proactively identify issues.
• Shopify Support:
  • Manage and support Shopify operations including product listings, pricing, inventory sync, and order flow into NetSuite.
  • Troubleshoot checkout issues, customer account problems, and app integrations.
  • Ensure Shopify data remains consistent with NetSuite through Celigo.
• Celigo Integration Management:
  • Own the NetSuite ↔ Shopify integration via Celigo.
  • Monitor integration flows daily to ensure accurate syncing of orders, inventory, fulfilment, and customer data.
  • Diagnose and resolve sync errors, mapping issues, and flow failures.
  • Maintain documentation of integration behavior and exception handling.
  • Escalate complex issues to Celigo support when required.
• HubSpot Support:
  • Support sales and marketing teams with CRM issues, permissions, and workflow logic.
  • Troubleshoot lead routing, form submissions, and sync behavior with NetSuite.
  • Assist with dashboards, reports, and user configuration.
• Documentation & Continuous Improvement:
  • Maintain clear documentation for system processes, integrations, and troubleshooting steps.
  • Create user-friendly guides for staff.
  • Identify opportunities to improve workflows, automation, and data quality.
  • Support the IT Manager with digital transformation initiatives.

Qualifications

• CRM experience, ideally HubSpot.
• Workflow automation, saved searches, or basic scripting.
• Familiarity with SQL or data analysis.
• Understanding of manufacturing, logistics, or order-to-cash processes.
• Exposure to IoT devices or connected hardware.
• Experience in a manufacturing or technical product environment.

Requirements

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement.
• Additional HMO dependents added each year of service.
• 20 vacation days per year; 7 sick days.
• Annual performance bonuses and incentives.
• Annual salary reviews and increases.
• Free cooked rice, snacks, and hot drinks.
• Company polo shirts provided.
• Fantastic, bright and cheerful open-plan work environment.
• Prestigious clients and highly professional and friendly co-workers.

Benefits

• Disclaimer for salary ranges: Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.