[Hiring] Application support @Sequoia Connect

Role Description

We are currently searching for an Application Support (on-premise migration experience):

• Validate end-user functionality on virtual desktops (NDS.Next), ensuring the M365 suite and internal business applications operate correctly post-migration.
• Perform rigorous application testing, including defect reproduction and regression testing, before and after the transition from on-premises to the Azure cloud.
• Troubleshoot and resolve technical issues across Windows, specific software applications, and desktop environment configurations.
• Manage issues routed by the helpdesk, taking ownership of complex problems to drive closure.
• Write clear technical notes and user updates, effectively managing stakeholder expectations throughout the migration process.
• Provide structured reporting on assigned workloads, specifically identifying status, potential risks, and project blockers.
• Ensure stable connectivity and access by managing Azure components like login permissions, networking, and storage.

Qualifications

• Hands-on experience with Azure and On-premises migrations, specifically moving Virtual Desktops (VD) to the cloud.
• Strong knowledge of Windows applications and desktop environment troubleshooting.
• Proficiency in Azure components, including Identity/Permissions (login), Networking, and Storage.
• Solid background in Application Testing and regression workflows.
• Excellent communication skills to manage user expectations and technical documentation.

Requirements

• Prior experience in a dedicated IT Support/Service Desk role.
• Experience with M365 suite deployment and troubleshooting.
• Familiarity with internal app store deployment and line-of-business (LOB) tools.
• Advanced Oral English.
• Advanced Spanish.

Benefits

• Fully remote.