Application Analyst @Public Library of Science

[Hiring] Application Analyst @Public Library of Science

Mar 25, 2025 - Public Library of Science is hiring a remote Application Analyst. 💸 Salary: us: $75,000-$100,000 or uk: £35,000 - £47,000. 📍Location: USA, UK.

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Role Description

The Application Analyst has a strong understanding of enterprise level applications, understands both their current configurations and our business objectives, and is responsible for supporting and implementing scalable solutions proactively and effectively.

Administer and maintain various environments within designated enterprise applications (e.g. JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices
Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
Advise business users on application usage and best practices
Proactively monitor usage and identify and propose improvements
Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
Communicate policies and outages, bugs, workarounds and solutions to internal and external users
Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards
Act as a subject matter expert for internal stakeholders
Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations
Troubleshoot and work with staff and/or vendors to resolve reported issues
Maintain and enhance relationships with system vendors
Uphold a high standard of customer service to all as a representative of the Digital team
Ensure compliance with relevant standards, regulations and PLOS’s internal policies
Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR
Ensure systems and data are secure in accordance with our cybersecurity policy
Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support

Qualifications

Bachelor's degree in a technical or scientific field or equivalent experience
Administrator certification for applications which offer them
Experience with scientific research publishing is desirable
Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable

Requirements

Functional knowledge of business systems
Experience administering large, enterprise-wide applications
Strong written and verbal communication skills to translate complex problems using non-technical terms
Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
Results-driven, capable of balancing multiple high priorities and quickly determining priority
Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally
Excellent troubleshooting, problem-solving, and analytical skills
Adept at queries, report writing and presenting findings
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.)
Self-directed and capable of working under minimal supervision
Familiar with Agile development methodologies
Positive approach to problem-solving

Benefits

US: 401k with employer match
Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)
Paid Vacation, 12 public holidays and sick leave
Parental leave
Birthday and three winter holidays days off
Short term and long term disability insurance
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office
UK: Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

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📍	Be aware of the location restriction for this remote position: USA, UK
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Application Analyst @Public Library of Science

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Salary 💸 us: $75,000-$100,000 or uk: £35,000 - £47,000	Remote Location USA, UK
Job Type full-time	Posted Mar 25, 2025

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📍	Be aware of the location restriction for this remote position: USA, UK
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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