[Hiring] Application Administrator @Consilio LLC

Role Description

The Application Administrator is responsible for supporting and maintaining enterprise applications, ensuring their optimal performance and availability. They will report directly to the Product Owner for Bullhorn and any other tools the team is responsible for. This role will assist other Application Administrators in mastering the platform and providing continuous service improvements.

• Responsible for application support and operational activities, including troubleshooting issues and providing timely resolution to user problems.
• Work with other cross-functional teams to support new features, enhancements, and upgrades.
• Understand new application features and unused module functionality to drive platform expansion and adoption.
• Create and maintain process and knowledge documentation needed for other Application Admins and/or end users.
• Generate and analyze reports on application usage, performance, and issues to inform decision-making and improve efficiency.
• Stay abreast of application updates, how they impact what is in production, and any deprecated functionality that must be accounted for.

Qualifications

• Bachelor’s degree in information technology, computer science, or equivalent experience.
• Strong problem-solving skills and attention to detail.
• Familiarity with application administration and support processes.
• Understanding of cloud-based applications and middleware ETL tools.
• Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as NetSuite, SFDC, ADP, UKG, HubSpot is a plus.
• High level of verbal and written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.
• A capacity for working with minimal supervision in complex projects with considerable responsibility.
• Thorough knowledge of SDLC.

Requirements

• 2+ years of IT experience on application operations in a large-scale complex environment.

Company Description

Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spending, minimize risks, and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients.

• We are problem solvers.
• Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world.
• That knowledge also fuels our own technology innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.

Consilio’s True North Values:

• Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
• Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
• Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
• Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.