[Hiring] Analyst, Program Coordinator-Provider Education @CVS Health

Role Description

This role supports the ongoing management of this one-of-a-kind program to support clinicians in their transition to practice in a value-based care model and development into a clinician leader. The coordinator will help devise, establish, and maintain key aspects of the program, evaluation, scheduling, and coordination with internal and external stakeholders. This is a high-visibility role with the opportunity to interface with front-line providers, and staff involved in educational initiatives across the country.

• Provider Leadership Institute
  • Partner with the Program Director to oversee the operations of the Provider Leadership Institute, ensuring alignment with strategic goals and excellence in execution.
  • Oversee program participant recruitment and selection process, including:
    • Plan and execute engaging recruitment events to attract top talent.
    • Collaborate with the marketing team to create, update, and disseminate promotional materials to relevant channels.
    • Maintain and regularly update the program’s promotional content to ensure consistency and appeal.
    • Facilitate the application and selection process.
  • Work closely with Harvard faculty and administrators to ensure seamless program operations and contribute to the development of innovative program components and strategies for continuous improvement.
  • Track progress on program work plan activities, proactively communicate challenges to supervisors and recommend solutions to address issues effectively.
  • Lead the creation, dissemination, and management of program participants’ schedules, including executive training and project assignments.
  • Develop professional development content and curriculum for fellows, creating resources that can be utilized by providers organization-wide.
  • Collaborate with program faculty and Oak Street leaders to design the didactic curriculum schedule and identify new opportunities for fellows.
  • Plan, coordinate, and lead key program events, including orientation, graduation, and other milestone activities.
  • Maintain comprehensive program data, and provide regular updates to the team, ensuring insights are shared effectively.
  • Schedule and lead regular team meetings to foster collaboration, address challenges, and share updates.
  • Update program standard operating procedures and the fellowship calendar periodically to reflect best practices and ensure consistency.
  • Perform additional duties as assigned to support the program’s success and organizational goals.
• Graduate Medical Education:
  • In collaboration with the GME Ambassador, facilitate high-quality rotations for various learners across Oak Street.
  • Support existing Residency, NP/PA program, and medical school relationships and work with external Universities and their Program Coordinators to place, onboard, and support our clinical learners at Oak Street centers.
  • Act as a liaison between Oak Street and program coordinators to collect all compliance paperwork before the scheduled rotation.
  • Recruit/identify, and coordinate preceptors, track center and region capacity for clinical learners.
  • Serve as point of contact for clinical learners, preceptors, and centers to troubleshoot IT/EMR access.
  • Collaborate with GME Ambassador to continuously create, update, and modify curriculum for our clinical learners.
  • Organize Value-Based Care talks at key academic institutions across all geographies.
  • Identify providers who can aid in relationship building and host events with local programs, cultivate a toolbox to help providers with networking.
  • Manage and oversee targeted power-building activities, deepening relationships with undergraduate medical education programs across the country.
  • Track all interactions with programs, ensuring organization key results related to hosting residency events, executing affiliation agreements, and hitting communication touch points with programs are achieved.
  • Work with Regional teams to develop additional Residency and NP/PA relationships across all OSH locations.
  • Act as liaison between OSH and residency/NP program/medical school legal departments to execute affiliation agreements and establish new partnerships.
  • Maintain an updated list of all partnerships for OSH providers and distribute precepting materials to providers interested in becoming involved in medical education.
  • Other duties as assigned.
• Other Duties
  • Collaborate closely with the Senior Manager of Provider Education and Development on duties as assigned.
  • Provide coverage for team members within the Provider Education/Engagement team when needed.

Qualifications

• 3-5+ years of project management or healthcare administration.
• B.S./B.A. degree required, master's degree preferred.
• A highly organized individual who can keep multiple tasks moving forward, ability to multitask, prioritize, and manage time effectively.
• Exceptional skills in verbal and written communication skills and database management.
• Highly professional communication skills, comfortable networking with senior physicians and other healthcare executives.
• Comfort presenting to and communicating with leaders as well as front-line staff, able to prepare written and verbal reports.
• Highly collaborative, able to coordinate across multiple centers, and navigate a matrixed organizational structure.
• Goal-setting and long-range planning: must be able to work with the program team to organize and coordinate operations to achieve objectives.
• Comfort working with physicians, advanced care providers, and medical leadership.
• Proficiency with standard commercial Office Suite, especially Google Apps for Business and Microsoft Office.
• Ability to function in an entrepreneurial environment and manage in the midst of ambiguity.
• Appreciates a challenge and brings a solution-oriented approach to problems.
• US work authorization.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.