[Hiring] Analyst II, Fraud Claim Investigations @Merrick Bank

Role Description

The Fraud Claim Investigations Analyst II is responsible for mitigating financial risk related to credit card fraud claims and high-risk account activity. This position conducts detailed investigations, evaluates elevated fraud indicators, and makes judgement-based decisions to prevent losses and protect the Bank. The Analyst II collaborates closely with fraud and cross-functional partners to share investigation insights, identify emerging fraud trends, and support continuous improvement of fraud strategies, policies, and procedures.

Essential Functions

• Investigates and analyzes credit card fraud dispute cases to mitigate financial losses and protect the Bank from fraudulent activity.
• Reviews and assesses credit card application risk indicators, correlating fraud-related flags to identify potential application fraud and emerging patterns.
• Conducts in-depth research on complex cases, including merchant activity and suspicious transaction behavior.
• Maintains comprehensive and well-documented case records, ensuring research findings and investigative conclusions are clearly articulated and supported.
• Communicates fraud analysis, investigative findings, and case determinations through digital channels and collaborative team discussions.
• Manages daily workflow by processing assigned queues, reports, and case tasks in a timely and accurate manner.
• Provides research support and account action recommendations, including potential account revocation, to front-line fraud prevention teams.
• Performs other duties as assigned.

Compliance with Laws & Regulations

• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding & complying with laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Qualifications

• Bachelor’s degree required, four (4) years’ experience may be accepted in lieu of a degree.
• Two (2) years of loss or fraud prevention experience or three (3) years of card service experience is required.
• Experience in operations, collections, anti-money laundering, or fraud is preferred.
• Experience with common banking vendors, platforms and portals preferred.
• Experience working in data environments and familiarity with programming languages such as SQL is preferred.
• Strong understanding of credit card purchase and payment behaviors, with the ability to identify suspicious activity and intent.

Summary of Qualifications

• Strong critical thinking skills, with the ability to make sound, real-time judgement decisions.
• Experience working in time-sensitive, queue-based environments.
• Excellent attention to detail and problem-solving skills.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Strong written and verbal communication skills, including the ability to explain decisions and findings clearly.
• Ability to respond objectively and professionally to inquiries from other business lines.
• Self-motivated, organized and receptive to constructive feedback.

Work Environment/Physical Demands

This is largely a sedentary role; however, some travel may be required to attend team functions.

Security Responsibilities - General

This classification requires heightened security awareness to safeguard the Bank's data, including customer non-public personal information. This security level means that the job includes exposure to all categories of Bank data, including customer non-public personal information.

Benefits

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package - Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and Bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition