[Hiring] Analyst - Fraud/Loss Prevention @Ticketmaster

Role Description

The Manual Review Fraud Agent is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to:

• Review of customer transactions
• Review of fraud claims initiated by customers and/or financial institutions
• Address verification
• Use of internal and 3rd party tools
• Review and analysis of information/reports to identify and address potential credit card fraud and other issues

What You Will Be Doing:

• Complete order screening accurately and in a timely manner
• Identifying valid or fraudulent transactions
• Contacting customers via telephone to verify purchases
• Identify and communicate potential process improvements in the fraud processes as needed
• Identify fraud patterns and communicate across team and to management
• Monitoring voicemail, e-mail, messages, and related information for support inquiries
• Maintain effective working relationships across internal and external departments, as necessary

Qualifications

• At least two or more years of full-time work experience, preferably with at least one year of experience in a customer service or call center role
• Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus
• Strong written and verbal communication skills, typing ability, and professional telephone manner
• Detail-oriented with strong analytical and organizational skills
• Extremely proactive and naturally inquisitive
• Ability to understand multiple systems and processes
• Ability to work effectively in a fast-paced, rapidly changing environment, while managing stress and meeting deadlines
• Ability to work independently with little supervision
• Reliable, punctual, and have outstanding attendance
• Open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays
• High school or equivalent needed; Bachelor’s degree a plus

Requirements

• Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays
• Shifts may change due to business needs

Benefits

• Part-time contract terms