[Hiring] Ambulatory Access Optimization Specialist @VCU Health

Role Description

The Access Optimization Specialist serves as a specialty-aligned operational expert who partners with departments to optimize scheduling workflows, visit types, templates, and Epic tools. They ensure consistent implementation and sustainability of access standards by bridging enterprise strategy with frontline operations. Their work is critical to reducing variation, maintaining governance, and driving measurable improvements in scheduling performance.

• Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools.
• Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs.
• Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams.
• Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices.
• Monitor key performance indicators (e.g., held time, block release rates, self-scheduling penetration, deny rates) and escalate gaps proactively.
• Support change management efforts to ensure successful adoption and long-term sustainability of scheduling improvements.
• Act as a subject matter expert (SME) for Epic scheduling tools, ensuring they are effectively embedded in daily operations.
• Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations.
• Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access.
• Perform other duties as assigned and/or participate in special projects to support the mission of VCUHS and department.
• Provide assistance to team members. Accept alternate assignments, as required.

Qualifications

• Bachelor’s degree in Business, Finance, Health Information Management or related field.
• A combination of education and experience may be considered in lieu of the degree.

Requirements

• Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template optimization, visit type, department and provider build experience preferred.
• Project management experience required.
• Ability to manage multiple priorities simultaneously.

Benefits

• Compensation Range: $75,524.80 - $117,083.20
• Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• May be exposed to high noise levels and bright lights.
• May have periods of constant interruptions.

Physical Requirements

• Lifting/Carrying (0-50 lbs.)
• Work Position: Sitting, Walking, Standing
• Manual dexterity (eye/hand coordination), Finger Dexterity

Mental/Sensory – Emotional

• Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
• Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change