[Hiring] Amazon Reimbursement Specialist @PriorityChef

Role Description

PriorityChef is looking for a detail-obsessed Amazon Reimbursement Specialist to own end-to-end recovery of funds owed to Priority Chef by Amazon FBA. This includes:

• Lost and damaged inventory
• Customer returns
• Warehouse discrepancies
• Inbound shipment shortages
• Fee errors

You will work directly in Seller Central and our internal reporting tools to identify, file, and follow up on reimbursement cases every single day — not once a month.

Responsibilities include:

• Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections
• Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection
• Monitor case statuses and follow up aggressively until resolved — no case left stale
• Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy
• Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status
• Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review
• Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure

Qualifications

• 1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case management
• Strong understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, return
• Proficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation)
• High attention to detail — you catch the $0.01 discrepancy and the 428-unit gap
• Proactive communicator: you surface issues before they become problems
• Ability to manage a high volume of open cases simultaneously without losing track

Benefits

• FULL TIME REMOTE Work
• Required 4hr overlap hours with Bangkok Time (other 4 hrs flexible)
• $1,000 per month
• Paid leave and additional perks
• Opportunities for continuous learning and growth, especially in e-commerce

Recruitment Process

• Aptitude and Personality Test
• Excel Task
• Screen Recorded Amazon Task
• Video Interview with Operations Manager
• Video Interview with CEO