[Hiring] Amazon Marketplace Manager @🏢 About the company

Role Description

We are looking for an Amazon Marketplace Manager to take ownership of the account’s daily operational and technical management.

• Keep listings and the catalog up to date.
• Coordinate content updates.
• Improve conversion.
• Resolve technical issues with Amazon.
• Monitor advertising performance.
• Coordinate product launches.
• Establish structured processes and reporting.

You will work closely with a PPC specialist, a designer, and a compliance specialist. You will have team support for new product launches, with an existing launch process already in place.

This role requires hands-on Seller Central experience, the ability to identify problems independently, propose solutions, and follow tasks through to completion.

We are considering only candidates who speak Russian or Ukrainian for day-to-day team communication.

Qualifications

• At least 2 years of hands-on experience with Amazon Seller Central.
• Experience working with Amazon US.
• Experience independently managing listings and catalogs.
• A solid understanding of Amazon catalog structure.
• Experience creating and updating listings, variations, and A+ Content.
• Ability to work with flat files.
• Experience resolving technical issues through Seller Support.
• Understanding of the factors that influence CTR and conversion.
• Basic understanding of Amazon PPC.
• Ability to analyze data and turn insights into specific actions.
• Strong written English and intermediate spoken English for communicating with Amazon support.
• Strong attention to detail.
• Ability to prioritize independently.
• A proactive approach and the ability to follow tasks through to completion.

Requirements

• Experience working on projects with 10 or more SKUs.
• Experience with compliance-sensitive product categories.
• Experience collaborating with compliance specialists.
• Hands-on experience setting up Amazon PPC campaigns.
• Practical experience in supply chain and inventory management.
• Experience creating FBA shipments.
• Experience communicating with suppliers, logistics providers, and 3PLs.
• Experience with Helium 10, Pacvue, Data Dive, or similar tools.
• Proficiency in Google Sheets and Excel.
• Experience creating SOPs, checklists, and reporting systems.
• Experience with Brand Analytics, Search Query Performance, and Manage Your Experiments.
• Understanding of Amazon business unit economics.

Responsibilities

• Seller Central and catalog management
  • Create and update listings.
  • Manage titles, bullet points, descriptions, backend search terms, and product attributes.
  • Upload and update images, videos, A+ Content, Premium A+, and Brand Story.
  • Create and edit parent-child variations.
  • Work with flat files and bulk catalog updates.
  • Resolve suppressed and inactive listing issues, as well as stranded inventory issues.
  • Resolve issues with categories, browse nodes, attributes, and variations.
  • Ensure information displays correctly on product detail pages.
  • Work with Brand Registry and other Amazon tools.
• Listing content and conversion
  • Conduct regular listing audits.
  • Analyze competitors, their positioning, content, reviews, and competitive advantages.
  • Prepare clear design briefs for images, infographics, and A+ Content.
  • Create and update written content.
  • Ensure content complies with Amazon requirements.
  • Analyze CTR, Unit Session Percentage, conversion, returns, reviews, and Voice of the Customer.
  • Develop hypotheses for improving listings.
  • Run and analyze A/B tests through Manage Your Experiments.
  • Ensure agreed changes are implemented.
• Amazon support
  • Create and manage Seller Support cases and make support calls.
  • Prepare requests, supporting documents, and clear arguments.
  • Escalate unresolved issues.
  • Follow cases through to full resolution.
  • Resolve issues related to the catalog, content display, inbound inventory receiving, and lost inventory.
  • Maintain a knowledge base of cases and solutions for recurring issues.
• New product launches
  • Maintain a launch checklist.
  • Create and prepare listings.
  • Coordinate copy, images, A+ Content, and other launch materials.
  • Assign tasks to the designer and other specialists.
  • Ensure products are ready to launch on Amazon.
  • Coordinate launches with the PPC specialist.
  • Oversee coupons, promotions, and other promotional tools.
  • Monitor post-launch results.
• PPC coordination
  • Monitor overall advertising effectiveness.
  • Communicate regularly with the PPC specialist.
  • Analyze ACoS, TACoS, ROAS, CTR, CVR, spend, and sales.
  • Identify issues and assign tasks to the PPC specialist.
  • Track the implementation of agreed changes.
  • Assess advertising results alongside listing conversion, organic rankings, and inventory levels.
  • Contribute to promotion strategies for new and existing products.
• Analytics and reporting
  • Prepare weekly account performance reports.
  • Monitor sales, traffic, conversion, advertising, and inventory levels.
  • Maintain a list of issues, risks, and priorities.
  • Maintain a task board for ongoing work.
  • Prepare recommendations for product development and growth.
  • Evaluate the results of implemented changes.
  • Each report should include conclusions, priorities, and specific recommendations for next steps.
• Supply chain — an optional area of responsibility
  • Monitoring FBA inventory levels.
  • Calculating inventory requirements.
  • Planning orders and replenishments.
  • Managing reorder points and safety stock.
  • Creating FBA shipments and shipping plans.
  • Preparing shipment labels and instructions.
  • Communicating with suppliers, logistics providers, 3PLs, and prep centers.
  • Tracking production, dispatch, delivery, and inventory receiving.
  • Resolving receiving discrepancies.
  • Preventing stockouts and excess inventory.

Benefits

• Work on an established Amazon project with the opportunity to influence products, content, and the development of the company’s own brands.
• Direct interaction with business owners and fast decision-making without unnecessary bureaucracy.
• A high level of independence in managing Amazon operations, with the opportunity to propose solutions and implement improvements.
• The opportunity to expand your role into an Amazon Operations Lead position.