[Hiring] Alignment Engineer @Intelligent Technical Solutions

Role Description

The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
• Develop and maintain technical knowledge of assigned Clients’ environments.
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
• Be responsible for upholding best practices, and reporting recommendations to the vCIO.
• Identify Client technical risk and collaborate with internal teams appropriately.
• Contribute to the maintenance of the ITS Standards Library.
• Actively participate in the Standards and Alignment Committee.
• Develop both technical and business acumen relating to Client sites.
• Proactively maintain and improve Clients’ infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation, and quality of execution.
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
• Maintaining and keeping all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required remotely.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures.

Qualifications

• 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
• Knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
• Demonstrated experience with web and internet technologies.
• Tertiary qualifications in Computer Science/Information Technology, or equivalent.

Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor.
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time 40 hrs. a week: 8:30 AM to 5:30 PM EST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.