[Hiring] AI Learning Experience Designer @Samsara

Role Description

We're looking for an AI Learning Experience Designer (AI-LXD) to build the next generation of enablement experiences. In this role, you'll:

• Design AI-powered learning experiences that improve knowledge retention, accelerate skill development, and drive employee performance.
• Design and develop personalized learning journeys that adapt to learner needs and support employees throughout their onboarding and career journeys.
• Build dynamic knowledge experiences by transforming static content into searchable, AI-enabled knowledge assets.
• Create learning assets across multiple formats, including e-learning modules, instructor-led training materials, videos, knowledge articles, playbooks, assessments, simulations, job aids, and interactive learning experiences.
• Use AI to accelerate content development by generating, transforming, refining, and maintaining learning content at scale.
• Create AI-generated simulations, practice scenarios, coaching prompts, assessments, and reinforcement activities.
• Design learning experiences that support employees both during formal learning and in the flow of work.
• Partner with enablement leaders, sales leaders, product marketing, enablement business partners, and subject matter experts to identify learning needs and translate them into scalable learning solutions.
• Apply instructional design principles and adult learning methodologies to create engaging, effective, and measurable learning experiences.
• Measure learning effectiveness using learner engagement, adoption, search behavior, knowledge utilization, and business performance data.
• Continuously optimize learning experiences based on analytics, user feedback, and changing business needs.
• Champion and model Samsara's operating principles while contributing to a collaborative, high-performing enablement organization.

Qualifications

• Demonstrated experience building with AI to design, develop, and scale learning experiences, including AI-assisted content creation, prompt engineering, content transformation, and workflow optimization.
• 5+ years of experience in instructional design, learning experience design, sales enablement, knowledge management, or a related field.
• 3+ years of experience designing and developing learning programs and enablement content for sales, customer success, partner, or other customer-facing organizations.
• Demonstrated experience creating scalable learning experiences across multiple delivery formats, including digital, virtual, instructor-led, and in-the-flow-of-work learning.
• Experience creating AI-generated learning assets, including simulations, assessments, role-play scenarios, coaching activities, and performance support resources.
• Experience creating and maintaining knowledge assets, including playbooks, job aids, knowledge articles, learning pathways, and performance support resources.
• Experience translating business priorities, performance gaps, and stakeholder requirements into scalable learning solutions.
• Experience using learning technologies and content development tools such as Articulate, Absorb (LMS), Showpad (CMS), Jira, AI-assisted content development tools, and knowledge management systems.
• Strong project management skills, including the ability to manage multiple projects and competing priorities simultaneously.
• Experience measuring learning effectiveness and using learner engagement, adoption, and business performance data to continuously improve learning experiences.
• Excellent written and verbal communication skills, including the ability to simplify complex concepts and transform them into engaging, actionable learning experiences.

Requirements

• Experience working in a high-growth, fast-paced SaaS or technology company.
• Familiarity with adult learning theory and instructional design frameworks such as ADDIE, SAM, or similar methodologies.
• Experience designing conversational learning experiences and AI-enabled performance support solutions.
• Experience with information architecture, content strategy, or knowledge management.
• Experience partnering cross-functionally with Sales, Customer Success, Product Marketing, Revenue Operations, and Enablement teams.
• Experience supporting a knowledge management ecosystem and maintaining large content repositories.
• A track record of experimenting with emerging technologies and applying innovative approaches to learning design.