[Hiring] Agiloft & ComplianceWire Support Associate @Inficare Technologies

Role Description

We are seeking a detail-oriented Agiloft & ComplianceWire Support Associate to provide functional and operational support for training, compliance, and content review workflows within a regulated life sciences environment. This onshore role will support end users, maintain system integrity, and ensure compliance with GxP and regulatory requirements across Agiloft (MLR/PRC workflow) and ComplianceWire (LMS).

Key Responsibilities

• AgileLoft (MLR/PRC) Support
  • Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution.
  • Assist with setup and maintenance of review workflows, user roles, and permissions.
  • Troubleshoot submission, approval, and annotation issues within MLR processes.
  • Support content lifecycle management, including versioning, tagging, and archiving.
  • Partner with Marketing, Medical, and Legal teams to ensure timely review cycle completion.
• ComplianceWire (LMS) Support
  • Administer and maintain ComplianceWire training assignments, curricula, and user records.
  • Support onboarding/offboarding activities and training compliance tracking.
  • Troubleshoot user access, training completion, and reporting issues.
  • Generate and distribute compliance reports for audits and internal stakeholders.
  • Ensure training records align with regulatory and audit requirements (GxP, FDA, etc.).
• Cross-Platform & Operational Support
  • Serve as first-line support for system-related inquiries and escalate issues as needed.
  • Maintain system documentation, SOPs, and job aids.
  • Support data integrity, validation activities, and audit readiness efforts.
  • Collaborate with IT, QA, and vendors for system enhancements and issue resolution.
  • Monitor system performance and proactively identify improvement opportunities.

Qualifications

• Bachelor's degree in Life Sciences, Business, IT, or related field.
• 2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems).
• Strong understanding of content review processes and training compliance in regulated environments.
• Experience with user support, ticketing systems, and issue troubleshooting.
• Proficiency in Excel and reporting tools.
• Strong attention to detail and documentation skills.
• Ability to work PST hours and collaborate with cross-functional teams.

Preferred Qualifications

• Experience in pharmaceutical, biotech, or medical device industries.
• Familiarity with GxP, FDA regulations, and audit readiness processes.
• Experience with Veeva PromoMats, Veeva Vault, or other MLR systems.
• Knowledge of data governance and compliance frameworks.
• Exposure to validation processes (CSV) or system release management.

Key Competencies

• Strong problem-solving and troubleshooting skills.
• Effective stakeholder communication and support mindset.
• High attention to compliance and data accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Process-oriented with a continuous improvement mindset.