[Hiring] Affordable Lease Up Coordinator @ROERS COMPANIES

Role Description

Roers Companies is seeking an energetic, dedicated professional to join our team as an Affordable Lease Up Coordinator.

Location: Remote (The selected Candidate Should be based in AZ and will have heavy periods of travel within AZ)

The role of the Affordable Lease-up Coordinator is to provide phone and email support to affordable lease-up properties:

• Determine and document prospect questions.
• Act as the first point of contact for prospects with questions on specific affordable housing projects.
• Knowledgeable in max rent and income guidelines and affordable housing requirements.
• Assists applicants with the application process by explaining all applicable forms.
• Review applications for accuracy, completeness and guides applicant to the next step in the process.
• Assist applicants in scheduling tours or onsite application appointments.
• Process applications remotely and submit to compliance.
• Complete daily and weekly reports as requested.
• Inputs all traffic and applications in the property management system regularly.
• Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
• Maintains customer service and excellent relations with prospects and employees.
• Other tasks & duties as assigned based on business need.

Qualifications

• High School Degree or GED
• 1+ year in a professional office environment
• Demonstrated general knowledge of Property Management desired
• Strong interpersonal, oral and written communication skills.
• Must be organized, detail oriented and have good time management skills.
• Experience within residential real estate is preferred
• Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions.
• Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems.
• Knowledge of Yardi or Property Management software strongly preferred.
• As applicable, advanced knowledge of Affordable Housing Programs.
• As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
• Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
• Proven outstanding customer service.
• Listen and record accurately.
• Team-oriented and flexible/multi-tasking.

Requirements

• Pay Range: $40,300 - $55,000
• Compensation is determined by several factors that vary depending on the position, including the individual’s experience, skills, and the knowledge they bring to the specific role.

Benefits

• Health Plans: Medical, dental, vision, FSA, and HSA
• Family Leave: Paid birth & bonding leave
• Employer Paid Benefits: Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
• Additional Voluntary Benefits: Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
• 401(K): 3% company contribution, 100% vested after 2 years of employment
• Competitive PTO: 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
• Health and Wellness: fitness membership reimbursement program
• Free stays in Roers’ properties guest suites
• Rent Discount: 20% discount for employees living in Roers Companies properties
• Employee Referral Bonus Program: $2,500 referral bonus paid once referred candidate completes 60 days of employment
• Charitable Match Program: Roers matches employee donations to charitable organizations
• Professional Development Opportunities
• Employee Assistance Programs