[Hiring] Advisory Willow Epic Applications Analyst @Tegria

Role Description

As an Advisory, Willow Epic Applications Analyst, your work at Tegria will focus on providing Epic application expertise to managed services clients and to consulting clients. You will:

• Configure, optimize, troubleshoot, and support Epic applications to meet the needs of healthcare organizations.
• Collaborate with stakeholders to analyze business and clinical workflows, troubleshoot technical issues, evaluate, recommend, and implement system enhancements.
• Provide technical expertise, facilitate system upgrades, and ensure system compliance with industry regulations.

An effective Advisory, Willow Epic Applications Analyst will help the organization achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team.

Client Engagement & Communication

• Communicate clearly and proactively, providing timely updates and managing client expectations.
• Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions.
• Collaborate with Client Success Managers to assist with client requests and provide outcome data.

System Analysis & Solution Implementation

• Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications.
• Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates.
• Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues.
• Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly.

Testing, Training & Documentation

• Build, test, train, and implement new infrastructure, workflows, and policies.
• Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy.
• Document current processes, analyze gaps, and deliver actionable improvements.

Ongoing Support & Issue Resolution

• Support clients during designated business hours and participate in after-hours on-call support as required by client contracts.
• Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs.
• Provide Tier 3 project support to multiple clients.
• Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices.
• Escalate issues to EHR and third-party vendors on behalf of the client, building, testing, and validating vendor-proposed solutions.

Risk Management & Continuous Improvement

• Adhere closely to customer policies surrounding change control and build documentation.
• Identify and escalate engagement risks related to timelines, resources, and other issues while creating mitigation plans.
• Proactively notify team members and management of potential delays or obstacles.

Team Support

• Actively participate in and support efforts to build and maintain quality service delivery.
• Contribute to the development and maintenance of the knowledge base, workflows, and other documentation.
• Report potential engagement expansion opportunities identified while working on assigned engagements.
• Develop materials to support sales efforts as needed.
• Help scope potential new engagements.
• Track and report the measurable impact of work, ensuring value for both the client and Tegria.
• Stay current with EHR system certifications and application knowledge.
• Serve as an application lead as appropriate.
• Mentor less experienced team members.
• Perform other generally related duties as assigned.

Qualifications

• Bachelor’s degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience.
• Epic certification with ability to support in three or more applications.
• Must have Pump Integration experience.
• Typically, 8+ years of wide-ranging experience as an Epic application analyst or in Epic consulting.
• Working successfully on multiple projects or multiple clients simultaneously.
• Expert knowledge of assigned applications and relevant workflows.
• Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements.
• Recognized as an advanced individual contributor and subject matter expert with specialized skill set and broad understanding of related areas.
• Understands the interrelationships of different functions/departments/disciplines.
• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria.

Success Criteria

• People who are successful in this role are productive, responsive, and reliable in a remote working environment.
• Swiftly adjust priorities and plans in response to changing workload, circumstances, or feedback.
• Articulate thoughts clearly, persuasively, and tactfully, accurately conveying ideas and reasoning in a way that resonates with clients.
• Translate complex technical and business concepts to varied audience levels, ensuring clear communication with both technical and non-technical stakeholders.
• Deliver engaging presentations with confidence, energy, and polished style.
• Actively contribute to a collaborative team environment by sharing knowledge, developing skills, and supporting overall team performance.
• Project competence, credibility, and trustworthiness.
• Take ownership of their work and outcomes, holding themselves accountable for meeting deadlines, achieving results, and upholding quality standards without relying on external pressure or oversight.
• Adhere to project timelines and proactively notify team members and management of any potential delays or obstacles.
• Continually refine their expertise in EHR applications and broaden their abilities across multiple ones.

Salary Range

$105,000 - $120,000

Benefits

• Choice of multiple health and dental plans with nationally recognized networks.
• Vision benefits, a total wellness program, and an employee assistance program for you and your family.
• Competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
• Professional development offerings and opportunities for remote work.
• A generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness, and shift your schedule to accommodate unexpected events.

Company Description

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people. People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.