[Hiring] Advisory – Operations Strategy & BPaaS Solution Lead @HealthEdge

Role Description

This role leads operations strategy and service design for Core Administration Business Process as a Service (BPaaS) programs. You will work closely with health plan executives, operations leaders, and transformation teams to shape future-state operating models, guide modernization strategy, and support sales pursuits.

You are a senior health plan operations strategist with deep experience across Core Administration domains. You understand payer operations end-to-end and can translate complex operational challenges into measurable, scalable BPaaS solutions. You excel in designing service models, developing modernization roadmaps, and guiding clients through operational transformation. You are comfortable leading executive workshops, shaping BPaaS value propositions, and bridging the gap between operational realities and modern platform capabilities.

Qualifications

• 10–15+ years in health plan operations, Core Administration, or healthcare BPaaS strategy.
• Deep operational expertise across one or more Core Admin domains: claims, enrollment, billing, benefits administration, UM, A&G, provider, and member services.
• Proven ability to assess operational models and design future-state BPaaS service blueprints.
• Strong familiarity with Core Admin platforms (HealthRules Payer, Facets, QNXT, QicLink, Javelina, or equivalent).
• Strong sales-facing skills: whiteboarding, pursuit support, and executive communication with health plan leadership.
• Exceptional analytical, communication, and client-facing presence.

Requirements

• Lead service model design and solution blueprinting for health plan Core Administration transformation initiatives.
• Assess current-state operations on legacy platforms and define transition pathways to BPaaS delivery models on the HealthEdge ecosystem.
• Design future-state operating models spanning claims, enrollment, billing, provider relations, UM, A&G, benefits administration, and member operations.
• Define how BPaaS service layers connect across the health plan ecosystem.
• Identify opportunities to embed automation, AI-enabled workflows, and intelligent process orchestration into operational service models.
• Recommend operating model patterns that reduce administrative burden, improve turnaround times, and drive measurable cost and quality outcomes.
• Support Advisory and Sales teams on strategic BPaaS pursuits, proposals, and RFP responses.
• Lead operational discussions with COOs, VP Operations, and business transformation leaders.
• Develop business cases demonstrating cost reduction, operational efficiency, scalability, and compliance improvements.
• Conduct current-state assessments of Core Admin operations, staffing models, and process maturity.
• Create modernization roadmaps and platform transition strategies grounded in operational realities and health plan business priorities.
• Ensure proposed BPaaS solutions align with regulatory requirements, accreditation standards, and long-term operational scalability.
• Mentor team members on Core Admin operational domains, BPaaS service design principles, and health plan business context.
• Partner with technology and delivery teams to ensure operational feasibility and alignment with service model commitments.
• Represent Advisory in client workshops, executive sessions, and strategic planning forums.

Benefits

• Remote work opportunity with travel required for client sessions, workshops, and internal collaboration.
• Full-time, permanent employment.
• Exempt FLSA classification.
• Inclusive workplace culture that supports diverse representation.
• Annual US base salary range of $135,000 to $155,000.