[Hiring] Advertising Delivery Manager @Wiley

Role Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

This is a pivotal moment to join a team investing significantly in our advertising technology stack and reimagining how we deliver value to our clients. We're scaling operations, modernizing our systems, and creating the infrastructure for growth—and we need a leader who can drive that transformation.

As Manager of Advertising Delivery, you'll own the end-to-end operations of a $25M FY27 run-rate business spanning digital display, email, print, and programmatic channels. You'll lead a geographically distributed team across UK, US, and India, manage a critical partnership with our managed service provider (Virtusa), and shape how we execute campaigns, govern data, and enable sales—all while driving process innovation and platform readiness for transformational change. This is operational leadership at scale, with direct commercial impact.

You'll be responsible for the end-to-end management of Wiley's advertising delivery operations and AdTech ecosystem across digital display, email, print, and programmatic channels, ensuring scalable, high-quality execution that drives revenue and operational excellence. You own the systems, processes, and data that underpin advertising delivery, and work cross-functionally with Sales, Marketing, Product, and Business Development to operationalise strategy and scale revenue.

This role combines hands-on operational leadership, platform ownership, and team management. You'll lead a geographically distributed team while managing the Virtusa partnership, drive system modernization (including SFMC optimization and ADvendio optimization), establish operating model governance and incident frameworks, and strengthen client and stakeholder relationships across our key markets and research communities (IEEE, AAAS, ISPE, and agency partners).

Qualifications

• Strong experience in advertising operations, digital advertising delivery, or AdTech-enabled environments at scale.
• Proven ability to manage complex systems, workflows, and data across multiple stakeholders and geographies.
• Track record of leading and developing teams; experience managing geographically distributed teams is a plus.
• Strong analytical mindset, with experience using data and metrics to drive process improvement and decision-making.
• Confidence operating as a bridge between technical systems, operational teams, and commercial stakeholders.
• Excellent stakeholder management and communication skills; ability to influence without authority across Sales, Product, and Customer Delivery.
• Experience with ad operations platforms, data tools (SQL-based environments), or marketing technology ecosystems.

Requirements

• Own the $25M FY27 run-rate advertising delivery business, ensuring reliable, on-time, high-quality execution across all channels (digital display, email, print, programmatic).
• Translate delivery roadmap and capacity planning into margin and cycle-time outcomes; identify and eliminate friction points for Sales to accelerate revenue growth.
• Act as escalation point for complex delivery, technical, or commercial issues; resolve them with speed and commercial acumen.
• Lead and develop a geographically distributed team spanning UK, US, and India across email advertising, ad operations, and digital operations channels.
• Coach and develop team members, building capability in the team across AdTech platforms, process discipline, and commercial acumen.
• Partner closely with Customer Delivery leadership on capacity planning, resource allocation, and talent development across regions.
• Manage Wiley's AdTech stack, including ADvendio and SFMC platforms, ensuring platform health, data accuracy, and operational scalability.
• Lead platform readiness initiatives, including the SFMC migration; collaborate with Product to drive system enhancements and new product rollouts.
• Drive consolidation and governance of advertising master data, establishing SOPs and documentation discipline to improve accuracy, consistency, and usability across systems and teams.
• Establish incident frameworks and root cause analysis discipline; drive continuous improvement based on delivery performance data.
• Partner closely with Advertising Sales and the Advertising Product Capability team to structure pre-sales engagement, develop RFP toolkits, and enable complex bids with delivery and technical input.
• Meet regularly with key advertising clients to represent delivery operations, resolve issues, strengthen relationships, and gather structured feedback through retrospectives.
• Maintain strategic relationships with research community stakeholders (IEEE, AAAS, ISPE) and agency partners to ensure alignment with their business and technical needs.
• Manage the Virtusa partnership of the operating model; define SLAs, performance expectations, and governance cadence.
• Oversee knowledge transfer, skills development, and capability planning with the Virtusa team to ensure delivery quality and operational resilience.
• Drive alignment between internal team and Virtusa on roadmap priorities, capacity utilization, and cost efficiency.

Benefits

• Meeting-free Friday afternoons allowing more time for heads down work and professional development.
• Robust body of employee programming to facilitate a wide range of opportunities to foster community, learn, and grow.
• Commitment to fair, transparent pay, and competitive compensation in addition to a comprehensive benefits package.

Company Description

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws.