[Hiring] Advanced Consulting Engineer @Tanium

Role Description

Advanced Consulting Engineers (ACEs) are post-sale product experts that communicate technical nuances to assist Tanium customers as they articulate their business objectives. A highly experienced technical resource, ACEs are engaged by Customer Success to handle extraordinary customer engagement issues (e.g., stalled adoption) at Enterprise and Major accounts and may be leveraged by the broader account team for short-term engagements to provide product-specific guidance for advanced use cases.

What You'll Do:

• Business Objective Realization: Play a crucial role in the customer journey to operationalize business objectives and provide value realization in complex or stalled adoption.
• In-depth Knowledge Transfer: Involved in enabling end-users to effectively use Tanium products, to get past stalled adoption.
• Post-sales Technical Advisory: Support and document technical setup and configuration of complex products into runbooks, due to stalled adoption from the customer. Able to provide onsite technical assistance for support issues causing adoption and/or churn risk.
• Post-engagement Feedback: Following the engagement, provide documented feedback to Product, Engineering, Enablement, and Customer Service Operations.

Qualifications

• Associates degree or equivalent experience required
• Bachelor degree in Computer Science, MIS, or similar experience a plus

Requirements

• 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming.
• Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
• Extensive Hands-on Tanium experience
• Prior experience and breadth of knowledge needed to lead customers and internal teams.
• Has mastered many new concepts and technologies; continually striving to master the Tanium platform and modules.
• Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others.
• Good Judgement; takes self-governed, consistent action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission.
• Independent; can work on the most complex problems; should be able to complete tasks that are not well documented.
• Communication; have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication.
• Influencing; demonstrate strong and consistent influence skills, working effectively with their team and strategic customers.
• Informal Leadership; constructively lead in recognizing when conditions have changed and the team needs to adapt.
• A deep sense of ownership in the work, no matter how small the task.
• A reputation for being highly collaborative and actively mentoring and coaching others.

Benefits

• The annual base salary range for this full-time position is $150,000 to $230,000.
• In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of:
  • Medical, dental and vision plan
  • Family planning benefits
  • Health savings account
  • Flexible spending account
  • Transportation savings account
  • 401(k) retirement savings plan with company match
  • Life, accident and disability coverage
  • Business travel accident insurance
  • Employee assistance programs
  • Disability insurance
  • Other well-being benefits