[Hiring] Admissions Specialist @Ria Health

Role Description

Ria Health is seeking a self-driven and motivated Admissions Specialist to join our Admissions Center team. The Admissions Center is the face of Ria Health to new prospects, and you will report directly to the Admissions Center Manager. As an Admissions Specialist, your primary responsibility is to engage with prospects, actively listen to their needs, and explain how Ria Health’s services can help them achieve a better relationship with alcohol. This is a sales-driven role with the expectation of consistently meeting monthly enrollment targets.

Qualifications

• 1-3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment.
• Previous experience in sales or admissions is preferred.
• Polished and professional communication skills.
• Tech-savvy: Comfortable using various computer applications and systems (Salesforce, Google Suite, and others).
• Passion for healthcare and technology.
• Commitment to HIPAA Compliance.

Requirements

• Experience in Education, Sales, or a relevant field.
• Ability to connect with potential patients and drive admissions outcomes through both inbound and outbound calls.

Principal Duties and Essential Responsibilities

• Conduct discovery calls to engage with prospects and determine if Ria Health’s telehealth AUD treatment is the right fit.
• Manage insurance eligibility by collecting and determining insurance eligibility, collaborating with the Verifications Specialist.
• Guide prospects through enrollment, referring those who aren’t eligible to alternative resources.
• Meet monthly enrollment targets with a focus on conversion rates.
• Track interactions in Salesforce CRM, ensuring data is accurate and up-to-date.
• Provide feedback to the Enrollment team to identify areas of improvement.
• Collaborate across teams while providing support and feedback to team members.
• Proactively solve challenges and take action to resolve them.
• Other duties as assigned.

Goals

• Build trust with prospects through active listening and providing helpful information.
• Simplify decision-making by clearly explaining the program.
• Achieve enrollment goals by consistently meeting or exceeding monthly targets.
• Receive weekly feedback on key performance metrics.

Benefits

• Become part of a mission-driven team delivering innovative, next-generation care for alcohol use disorder.
• Grow professionally within a rapidly scaling tech-enabled healthcare organization.
• Competitive compensation packages.
• Comprehensive medical, dental, and vision insurance.
• Paid time off (PTO) that supports work–life balance.
• Remote and hybrid work options based on role and business needs.