[Hiring] Admissions Coordinator @Guidehouse

Role Description

Under the direction of the Patient Access Registration Manager, this position is primarily responsible for all insurance notification, verification, and authorization activities necessary to financially secure accounts. Responsibilities include interacting with insurance companies, patients, physician offices, and other hospital departments to thoroughly document accounts. Explains financial requirements to patient or other responsible party and collects deposits or deductibles as required.

Position Type: Full Time, Days, 100% Remote

Schedule: Varied shifts starting at 8:00am - 7:00pm, Monday - Friday. Please Note: Schedule is subject to change based on hospital census and the needs of the business.

Responsibilities and Duties

• Performs insurance notification, verification, and authorization activities necessary to financially secure accounts.
• Completes notification, verification, & authorization for all inpatient, Ambulatory Surgery, and bedded outpatient admissions utilizing the HQ work list as the primary work driver.
• Coordinates with and disseminates information to referring physician/hospital clinical staff and the insurance company to ensure that scheduled accounts are secure prior to admit and non-scheduled accounts are secure 24 hours post admit.
• Explores all possible options to secure an account when problems arise (i.e. contacting physician office, referencing past visits, contacting patient, etc.).
• Responsible for thorough system documentation according to established standards.
• Communicates with insurance companies, patients, physician offices, and/or other hospital departments to complete account documentation requirements.
• Explains financial requirements to patient or other responsible party and collects deposits and deductibles.
• Informs Patient Access management, registration staff, and physician if account is not secure prior to admission.
• Acts in a caring and courteous manner to all patients, guests, visitors, students, and staff.
• Provides helpful and friendly assistance in a timely manner.
• Demonstrates caring behavior by utilizing positive interpersonal skills.
• Effectively responds to inquiries with a pleasant expression, maintaining eye contact, etc.
• Caring and courteous behavior will be measured by the number of complaints received in a 12-month period. No more than two complaints are considered satisfactory.

Qualifications

• High School Diploma or equivalent
• 1-3 years of experience in patient access, billing, cash collections, insurance and/or pre-certification OR 3 years directly related experience in a hospital.

Requirements

• Ability to type a minimum of 35 WPM.
• Familiarity with medical terminology.
• CPAR or CHAA certification.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program