[Hiring] Admissions Consultant @Affect

Role Description

As an Admissions Consultant, you will embody the Affect values of Empathy, Passion, and Accountability to help potential members on their recovery journey. Admissions Consultants, which we also internally call our Treatment Consultants, make up the Admissions Team at Affect and work closely and collaboratively with the Marketing, Member Services, and Clinical teams.

Treatment Consultants are responsible for swiftly responding to interested potential members and scheduling intake appointments with the Affect clinical team for assessment. The Admissions Team meets members where they are in their journey and supports their success by providing education about our programs, diligent follow-up, scheduling and tech support, and more.

• Manage your daily schedule with a sense of urgency to support a high volume of inbound phone calls, text messages, and emails.
• Achieve individual goals and contribute towards team goals.
• Demonstrate knowledge of enrollment criteria to correctly identify good candidates for our program.
• Use motivational interviewing (MI) techniques to determine each caller's readiness and encourage intake appointment attendance.
• Schedule initial intake appointments using an Electronic Health Record (EHR) and other internally-built software tools.
• Facilitate seamless intake appointments; coordinating with counselors and other clinical staff as necessary.
• Contribute to the growth of the team by suggesting improvements in operations, messaging, or strategy.
• Perform other duties as assigned.

Qualifications

• 2+ years of consistent recovery to properly support Affect potential members.
• 2 years of treatment program admissions experience for substance use (broader behavioral health experience a plus).
• Previous work experience where you were goal-driven and able to consistently meet and exceed your goals.
• High school diploma or higher education preferred.
• Reliable high-speed home internet.
• Exceptional customer service skills and the ability to build positive relationships with people.
• Excellent written, presentation, communication, and analytical skills.
• Attention to detail, ability to juggle multiple priorities, and can work in an environment where change is frequent.
• Committed to a high ethical standard in everything you do.
• Excitement about working at an early-stage company where the opportunity for impact is high.
• Self-starter with high emotional intelligence.
• High comfort level with technology, including EMR software, email, Slack, and mobile apps (e.g., Google Suite).
• Must be able to work remotely with a quiet, private dedicated home office.
• Must have availability to work full-time and show accountability to working your scheduled hours.
• Recurring evening and weekend availability is a big plus.

Benefits

• The salary range for this full-time position is $50,000 - $55,000 commensurate with experience.
• Opportunity for variable compensation based on exceeding individual goals.
• Full-time employees may enroll in offered medical, dental, and vision coverage.
• Employer paid life and disability insurance provided.
• Employees may enroll in Affect's company 401k plan.
• Paid vacation, sick time, company observed holidays, and parental leave provided to full-time employees.
• Remote work flexibility.
• Opportunities for continuing education and professional development.
• Supportive team culture focused on impact, collaboration, and innovation.
• Be part of building a modern, inclusive, and accessible addiction care system.