[Hiring] Administrator II, Enterprise Content Management @Navitus Health Solutions

Role Description

The Administrator II, Applications Systems ensures efforts are in alignment with IT Enterprise Services to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people’s lives. This role is responsible for application administration including:

• Server maintenance
• Application upgrades
• Application support and requests
• Disaster recovery planning
• Providing support within the vendor purchased applications used at Navitus

This role is recognized as the go-to person for technical support, specifically as the primary admin for our Enterprise Content Management (Document/Workflow) Suite, which provides a centralized repository for digital content along with low-code/no-code tools for workflow automation, electronic forms, records management, and integrations. This position will provide secondary administrative duties to other applications supported by the team and will work directly with:

• Application developers
• Business users
• Internal IT
• Third-party vendors

Responsibilities include participating in the planning and implementation of policies and procedures to ensure optimal system performance and maintenance consistent with company goals, industry best practices, and regulatory requirements.

Responsibilities

• Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite.
• Ensure all environments are managed and maintained to meet service level agreements.
• Implement security measures and access controls.
• Support change control and testing processes for modifications to application systems.
• Analyze system performance and provide recommendations for improvements.
• Provide responsive technical assistance and document configuration to support processes.
• Develop strong working relationships with third-party vendors.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage resources and provide economies of scale.
• Quick, efficient, and effective issue resolution with proactive communication to all stakeholders.
• Recommend, schedule, and perform improvements, patches, and reconfigurations.
• Develop, document, and maintain policies, procedures, and associated training plans for system administration and appropriate use.
• Work with additional functional teams to ensure optimal operations and uptime of application environments.
• Proactive monitoring and maintenance of SaaS / Windows system environments.
• Provide backup administration support to other teammates.
• Provide after-hours support.

Other Responsibilities (including one or more of the following):

• Co-Administration within Microsoft SaaS platforms including Teams, SharePoint, CoPilot, and the Power Platform.
• Co-Administration within Atlassian SaaS platforms.
• Co-Administration within Oracle Fusion & ORMB ERP platforms.
• Co-Administration within Dynamics (D365) CRM Platform.
• Co-Administration within business process development platforms like Nintex/K2.
• Co-Administration within data movement tools like SmartConnect.
• Other duties as assigned.

Qualifications

• Associate’s degree in the field of Computer Science or equivalent work experience in the field of Application and Server Administration required.
• 3 years’ working experience required.
• 5 years’ experience in the field of Application and Server Administration preferred.
• Hands-on technical experience maintaining servers.
• Enterprise Windows Administration including concepts such as Certificate Services, Web Services, Provisioning, and Security.
• Knowledge of ITIL and Agile framework.
• Hands-on enterprise application and hardware troubleshooting experience.
• Working technical knowledge of networks, PCs, and platform operating systems including Windows and Red Hat.
• Working knowledge of scripting languages such as Shell Scripting, YAML, Bash, Python, PowerShell, Batch, Object Oriented Programming, HTML5, and CSS.
• Working knowledge of database technologies such as Oracle, SQL, PostGres, and MongoDB.
• Working knowledge of Structured Query Language and Database Scripting concepts.
• Working knowledge of Release Automation processes.
• Knowledge of application support methodologies and processes for platforms such as M365 and Dynamics Cloud applications, Great Plains, Atlassian Suite, Informatica, Automic, Qlikview, QlikSense, Alation, and Qlik Replicate.
• Experience documenting and maintaining configuration and process information.
• Knowledge of applicable data privacy practices and laws; including SSAE16, HIPAA, and URAC.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Location

Remote