[Hiring] Administrative Specialist @Merakey

Role Description

The Administrative Specialist – LumiLink Nursing Services supports the operational and administrative functions of the LumiLink Nurse Connect program. This non-clinical role assists with:

• Dashboard monitoring and follow-up activities
• Client-facing communication and reporting
• Coordination of operational workflows that support nursing services and program delivery

Responsibilities may include:

• Outreach related to missed vital submissions
• Documenting client interactions
• Facilitating communication between clients and internal teams
• Creating and organizing client-facing materials
• Coordinating technology support follow-up as needed

In addition, the Administrative Specialist provides administrative support to nursing leadership through:

• Meeting coordination
• Documentation management
• Report organization
• Scheduling support
• Other operational tasks as assigned

This position requires strong communication, organization, adaptability, and attention to detail in a fast-paced remote healthcare environment.

Qualifications

• Associate's degree in Business Administration, Healthcare Administration, Information Systems, or a related field
• 5 years of experience providing administrative and operational support for senior leadership in lieu of degree
• 1-3 years’ experience in healthcare administration, customer support, care coordination support, telehealth operation, Human Services, Behavioral Health
• Must reside in the following states: TX, TN, LA, FL and be able to work Central Time

Requirements

• Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments
• Familiarity with remote monitoring platforms, dashboards, and communication systems (Preferred)
• Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment
• Ability to communicate professionally and compassionately with clients, caregivers, and internal teams
• Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately
• Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams
• Strong attention to detail with the ability to maintain accurate documentation and follow-up records
• Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools
• Ability to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadership
• Ability to provide basic troubleshooting for LumiLink clients' iPads and RPS device support

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources
• Access Care.com for backup childcare, elder care, and household services
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)
• Tuition reimbursement and educational partnerships
• Employee discounts and savings programs on entertainment, travel, and lifestyle
• Access to Pryor Online Learning for free online personal development classes

Learn more about our full benefits package - here .