[Hiring] Administration Processing Officer @ZigZag Careers

Role Description

ZigZag is looking for an Administration Processing Officer to join our team!

You will provide administrative and back-office support to the Intake and Customer Service teams. This is a high-volume processing role focused on accuracy, attention to detail, and efficient administrative support.

Key Responsibilities

• High-volume back-office administration and processing
• Follow SOPs and complete multi-stage tasks accurately
• Manage email and internal communications — no phone support required
• Maintain accurate records and process information across multiple systems
• Work independently while meeting deadlines and quality standards

Qualifications

• Experience in high-volume administration or processing
• Excellent attention to detail and accuracy
• Strong written English and communication skills
• Confident using multiple systems and learning new platforms
• Ability to work independently and follow detailed SOPs

Requirements

• Healthcare industry experience (Nice to Have)
• NDIS knowledge (Nice to Have)
• Experience with HubSpot, Zanda/Halaxy, Google Suite, Dialpad, Slack, and Zoom (Nice to Have)

Work Schedule

• 6AM-3PM PH Time / 8AM-5PM AU Time

Benefits

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.