[Hiring] Activation Engineer @Stedi

Role Description

We’re growing our Activation team. Our customers are building on a clearinghouse, which means their first months with Stedi are a technical project: mapping their use case to our APIs, testing submissions and reading what comes back, and getting to production volume without surprises. How well that goes decides whether a customer ever realizes the value they bought.

As an Activation Engineer, you will be the technical counterpart to our sales and account management teams, ensuring that they have everything they need to make customers successful with Stedi. Activation Engineers work with customers from their first integration call through to running full production volume. You’ll also build the demos, guides and internal documentation that empowers the rest of the customer-facing team to answer technical questions without you, and you’ll be the conduit back to Product when the answer is “we don’t do that yet”. The work moves fast, spans a lot of surface area, and has a real impact - on our customers, our revenue, and our roadmap.

Qualifications

• You are technical.
• You understand and have experience using and integrating APIs, and have a familiarity with data formats and standards such as JSON, X12, and other flat file formats.
• You are proactive by default. You don't wait for a ticket. You decide which customers need attention and when, usually before they ask, based on what you can see in their data and where they are in their ramp.
• You have a product mindset. You go beyond helping customers with the task at hand and are able to intuitively understand product gaps and articulate those to the engineering and product teams.
• You have deep customer empathy and have experience in customer-facing roles. You can understand a customer’s needs and quickly establish credibility by getting into the weeds on technical areas of a product.
• You have subject matter expertise in revenue cycle management or are excited to learn.
• You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do.
• You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough.
• You move fast. Our median response time to customers during business hours is 3.4 minutes.

Requirements

• Serve as the technical counterpart on pre-sale deals. Ask the questions that qualify the opportunity, determine what the use case actually requires, and explain to the customer what kind of integration this will be.
• Own technical design during the proof-of-concept phase. Establish use cases and requirements, clear blockers, and make sure customers have what they need to test their integration and interpret the results.
• Coordinate payer list matching and run insurance discovery batch tests, then share and interpret the results so customers can see what good looks like.
• Drive ramping customers to expected transaction volume on the expected timeline. Build the migration plan, track actual volume against what was sold, and identify and clear the root causes of processing errors.
• Build the internal material that makes new functionality sellable: feature overviews, positioning and talk tracks, demos, best-practice writeups, and qualification criteria.
• Represent customers to Product. Write the one-pagers that define customer problems, shape requirements, and co-own a customer-driven feature backlog.

Company Description

Stedi is the only headless clearinghouse and RCM engine. Headless means every part of our product is accessible via API. Developers and AI agents build their own interface on top of it. By offering modern, AI-ready APIs alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions.

• Stedi was ranked by Ramp as one of the fastest-growing SaaS vendors.
• Stedi has lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company's infrastructure; a passion for automation and eliminating toil.
• $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.