[Hiring] Accounts Receivable Specialist (Operations Support) @Ubiquity Global Services

Role Description

The Accounts Receivable Operations Specialist manages a shared collections inbox by monitoring, reviewing, and triaging customer inquiries. The role involves:

• Categorizing requests
• Responding to routine questions
• Routing complex issues to the appropriate teams (Collections, Billing, Customer Success)
• Ensuring timely processing, accurate documentation, and proper tracking of all customer interactions

In addition, the role supports collections activities by assisting with past-due accounts, including:

• Basic outreach
• Updating account notes
• Documenting reasons for delinquency

Key Responsibilities:

• Monitor and manage shared collections inbox
• Categorize and prioritize incoming inquiries
• Respond to routine billing and payment-related questions
• Route complex issues to appropriate teams
• Maintain accurate records and system updates
• Support collections through basic outreach and account updates
• Document delinquency reasons and account status
• Follow defined processes for timely resolution

Qualifications

• 2 to 3 years of experience in customer support, collections, or admin roles preferred
• Experience with shared inbox or high-volume email handling is an advantage
• NetSuite and Salesforce experience preferred
• Strong attention to detail and process adherence
• Good written and verbal communication skills
• Able to handle repetitive tasks with accuracy and consistency