[Hiring] Accounts Receivable Services Manager @Med-Metrix

Role Description

The Manager, Accounts Receivable Services is responsible for monitoring and overseeing the daily activities of their AR team including AR management, staff training and maintaining the client relationship.

• Monitors client inventory and ensures that accounts are worked timely and accurately and collection goals are met.
• Monitors and coordinates follow-up activities to ensure work assignments are equitable.
• Ensures that their team meets established quality and productivity standards and that necessary steps are taken to address those not meeting the standards.
• Ensures that their supervisors are performing timely and accurate productivity and quality monitoring according to the department’s established policies.
• Ensures that client-specific policies and procedures are documented and followed by the team.
• Monitors client AR and proactively takes action to address any areas that are below acceptable standards.
• Provides assistance/resolution to external and internal client inquiries.
• Prepares and maintains reports or logs as required.
• Assists with the preparation of monthly client reporting.
• Regularly monitors Smartfeed assignments in the MPower Workflow system and ensures that accounts are appropriately assigned to Smartfeeds.
• Ensures that any issues identified are brought to the attention of the Director or Vice President as well as Customer Support.
• Reviews contract pricing where applicable and ensures that any issues identified are brought to the attention of the director and the contract management team.
• Maintains a current working knowledge of all healthcare-related issues and regulations.
• Identifies issues and works with the Vice President to get them resolved.
• Provides training, monitoring and feedback as well as disciplinary action as necessary.
• Maintains a professional attitude.
• Maintains confidentiality at all times.
• Monitors team attendance and PTO usage.
• Other duties as assigned by their management team.
• Responsible for ensuring that remote client access is disabled for terminated or transferred employees when applicable in a timely fashion.
• Understands and complies with Information Security and HIPAA policies and procedures at all times and ensures all direct reports are trained and in compliance with said policies and procedures at all times.
• Uses, protects and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforces such for all direct reports.
• Limits viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team.
• Reports any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years’ experience in a physician business office setting or similar setting.
• Ability to work well individually and in a team environment.
• Must be reliable, responsible, goal-oriented and flexible.
• Excellent interpersonal, communication and organizational skills.
• Proficiency with MS Office.
• Previous supervisory experience.
• Strong organizational skills.
• Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients.

Work Environment

• Must possess a smartphone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
• Occasional travel to our Med-Metrix locations and client sites.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.