[Hiring] Accounts Receivable and Patient Care Coordinator/VA @ESC Corporation

Role Description

We are seeking a reliable and detail-oriented Accounts Receivable & Patient Care Coordinator (Virtual Assistant) to support an Australian-based client operating in a regulated healthcare environment. This role combines accounts receivable and bookkeeping support with patient coordination and administrative responsibilities, playing a key role in maintaining accurate financial records, supporting patient engagement, and ensuring smooth day-to-day operations. The successful candidate will work closely with and report to the client’s onshore team, contributing to cash flow management, patient experience, and operational efficiency.

Qualifications

• Proven experience in accounts receivable, bookkeeping, or medical administration
• Strong administrative and organisational skills
• High attention to detail and accuracy
• Experience with appointment scheduling systems (medical or allied health preferred)
• Proficiency in Xero or similar accounting platform
• Proficiency in Microsoft Office applications
• Excellent written and verbal communication skills
• Confident and professional approach when handling billing queries and patient interactions
• Ability to work independently and meet deadlines

Requirements

• Issue invoices accurately and in a timely manner
• Monitor accounts receivable and follow up on outstanding payments
• Reconcile incoming payments and maintain accurate financial records
• Manage debtor reporting and proactively flag overdue accounts
• Liaise with clients regarding billing queries and discrepancies
• Assist with cash flow tracking and reporting
• Provide general administrative assistance to the team
• Manage emails, calendars, and scheduling
• Schedule, confirm, reschedule, and follow up appointments with patients
• Respond to patient enquiries in a professional and timely manner
• Maintain accurate patient records and appointment notes
• Prepare documents, reports, and correspondence
• Maintain organised digital filing systems
• Assist with data entry and database management
• Support ad hoc operational tasks and projects as required
• Assist with day-to-day bookkeeping tasks
• Maintain accurate financial data entry
• Support bank and account reconciliations
• Assist with month-end reporting preparation
• Work within accounting systems such as Xero

Benefits

• Attractive salary and benefits
• Full time work-from-home setup
• Australian schedule (morning/day shift)
• Supportive and collaborative team environment