[Hiring] Account Resolution/Collection Specialist @American Coadius

Role Description

American Coradius International LLC (ACI) is looking to add energetic, motivated, and initiative-taking Account Resolution Specialists to our team. We assist customers who have fallen into delinquent status by helping them understand their accounts and work toward resolving their outstanding financial obligations.

Qualifications

• High school diploma or GED required.
• Minimum of one year of proven experience in collections or customer service.
• Previous experience in banking, sales, call center, or other customer service-related positions will be considered.
• Reliable transportation for travel to an ACI office for training, meetings, and other business needs as required.
• Intermediate computer and keyboarding skills, including the ability to utilize Microsoft Office and video-conferencing platforms such as Zoom and Webex.
• Reliable high-speed internet connection capable of supporting company-provided equipment.
• A quiet, professional, and distraction-free remote workspace is required.

Requirements

• Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.
• Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with customers over the phone.
• Ability to navigate and utilize multiple computer systems simultaneously while working with dual monitors.
• Strong critical-thinking and problem-solving skills, with the ability to resolve issues efficiently in a fast-paced environment.
• Maintain reliable and consistent attendance, arrive punctually for all scheduled shifts, and comply with established attendance and call-off procedures.
• Must successfully meet client clearance requirements, which may include background checks and drug testing.
• Must successfully complete all required training in accordance with client requirements and applicable FDCPA laws and regulations.

Benefits

• Competitive hourly wage with monthly bonus potential.
• Paid training and company-provided equipment.
• Growth and advancement opportunities – we are always looking for future leaders.
• Work-life balance.
• Comprehensive benefits, including Medical, Dental, Vision, Life, Accident, and Disability Insurance.
• Paid vacation and sick time.
• 401(k) with employer match.
• Paid holidays.