[Hiring] Access Specialist Experienced @Ventra Health

Role Description

The Access Coordinator is responsible for managing access across Electronic Medical Records (EMR) systems, billing platforms, and payer portals used by internal teams such as billing, cash posting, eligibility, and other operational functions. This includes coordinating new account setups, password management, role assignments, and deactivations across various platforms and ensuring secure, timely access to critical systems. The role supports operational efficiency, compliance, and user readiness for onboarding, client go-lives, and ongoing support needs.

• Coordinate and manage access provisioning for EMR systems, billing software, and payer portals based on team roles and responsibilities.
• Submit and track access requests including new user setups, account modifications, password resets, and account terminations.
• Assign and validate appropriate access types (e.g., Eligibility & Benefits, Claims, Payment/Remits, Coding Modules, EMR chart access).
• Ensure URLs, login credentials, and role-specific system configurations are accurately captured and communicated.
• Collaborate closely with internal project leads, implementation teams, and managers to define access requirements based on timelines and client-specific configurations.
• Utilize internal systems (e.g., FreshDesk, ticketing systems) to track status, document payer/system responses, and ensure final resolution is recorded.
• Maintain audit logs, access tracking, and configuration documentation to support compliance and troubleshooting.
• Perform system audits and reconciliation for role-based access reviews and onboarding/offboarding processes.
• Support special projects related to access management, system transitions, or new client onboarding.

Qualifications

• Bachelor’s degree in a healthcare or IT-related field preferred.
• Experience in healthcare access administration, medical billing operations, or healthcare IT support.

Requirements

• Strong understanding of payer portals and healthcare billing systems.
• Strong oral, written, and interpersonal communication skills.
• Strong problem-solving skills.
• Strong independent and critical decision making skills.
• Strong organizational skills.
• Strong time management skills.
• Strong word processing, spreadsheet, database, and presentation software skills.
• Strong detail orientation skills.
• Ability to communicate technical information to technical and nontechnical personnel at various levels in and across the organization.
• Ability to work well under pressure with good communication skills.
• Ability to take initiative and effectively troubleshoot while focusing on innovative solutions.
• Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately.
• Ability to remain flexible and work within a collaborative and fast paced environment.

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
• This position is also eligible for a discretionary incentive bonus in accordance with company policies.