[Hiring] Abuse Hotline Counselor @Seven Counties Services

Role Description

Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.

• Acquires the knowledge and skills needed to interview clients and gathers needed information to accept Abuse line Intake referrals.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Screens for suicide/homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
• Presents a professional demeanor in all interactions with internal and external customers.
• Ability and willingness to work third shift and/or weekend and holiday hours as a requirement of all positions.

Qualifications

• Sixty hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business, or a related field of study.

Requirements

• Minimum of six months experience in social services/mental health services preferred.
• An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.

Physical Demands

• Position has no unusual physical demands.
• May involve modestly unpleasant situations such as offensive language from callers.

Benefits

• Part time position.