[Hiring] ABA Intake Coordinator @Center for Social Dynamics

Role Description

We are currently seeking an Intake Coordinator to join our dynamic and growing team!

• Processes referrals sent to the organization daily in a timely manner.
• Provides Regional Director/Clinician/Admin team with comprehensive intake data within the same day of intake being completed to ensure a timely response.
• Serves as a resource to other staff in the area of intake and triage.
• Assists administrative team (e.g., scheduling) in understanding patient referrals treatment indicated and/or requested.
• Participates in intake/triage orientation of new staff.
• Responds to patient and non-patient emergencies according to CSD policies and procedures.
• Obtains and enters all relevant client information from referral source to ensure information is appropriately verified and accurate organization-wide.
• Collects and enters authorization information into EMR system; appropriately assigns CPT and ICD-9 codes when entering authorizations. Follows up with funding sources regarding missing authorizations in a timely manner.
• Reviews assessments for clerical mistakes before sending to the funding source.
• Correctly identifies billing and documentation issues which need to be attended to by clinicians and managers and reports them in a timely manner.
• Answers inquiries from clinicians, clients, and funding sources regarding authorizations, treatment/assessment status, and services being offered; documents all interactions with clients.
• Enters all relevant referral information to referral tracking systems for all referrals sent on a daily basis.
• Utilizes referral tracking system to monitor and track referral process and assessment completion.
• Tracks intakes requiring urgent attention and communicates difficulties to Regional Director or direct supervisor.
• Creates and revises client-intake and treatment systems and processes for all funding sources by analyzing current operating practices and by communicating directly with the funding sources.
• Provides detailed information to scheduling, Regional Directors/Manager regarding client timelines to ensure accurate and timely provision of services.
• Additional administrative tasks as determined by the needs of the organization.

Qualifications

• Associate’s degree from an accredited college or university or the equivalent of two years of college coursework at an accredited college or university.
• 3-5 years of ABA intake required.
• Spanish Speaking required.
• Experience with CentralReach, Experience with CRM systems, High volume intake processes.
• Computer proficient in word processing, database, spreadsheet, and Internet software programs.
• Able to professionally and effectively interact and communicate, verbally and in writing, with volunteers, staff, clients, and a public from diverse cultural, socioeconomic, and disciplinary backgrounds.
• Able to work independently and as part of a team, take initiative, prioritize and accurately perform multiple tasks, and efficiently meet deadlines and changing priorities.
• Able to consistently demonstrate good judgment and decision-making skills.
• Able to exercise confidentiality and discretion pertaining to the work environment.
• Able to appropriately interpret and apply policies and procedures.
• Familiar with the ABA field.
• Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.

Benefits

• Competitive, market pay based on experience, location, and skills.
• Bonus eligibility.
• Paid time off (PTO).
• 401k.
• CSD issued devices.
• Free college or tuition reimbursement through our Dreams Come True program.