[Hiring] ABA Client Services Coordinator @ISTA Personnel Solutions

Role Description

We are recruiting on behalf of a fast-growing U.S.-based ABA (Applied Behaviour Analysis) therapy company for an ABA Client Services Coordinator to join their team and provide day-to-day coordination and administrative support across therapist services and family communications.

As an ABA Client Services Coordinator, you will:

• Assist with coordinating therapist availability.
• Communicate with ABA Therapists (RBTs) and families.
• Support therapist sourcing activities.
• Help facilitate appropriate therapist-to-client pairings.

This is a people-oriented, detail-driven position suited to someone who:

• Communicates confidently.
• Stays organised.
• Can effectively manage multiple priorities in a fast-paced environment.

PLEASE NOTE

• Working Hours: Monday – Friday | 09:00 AM – 18:00 PM EST (15:00 PM – 00:00 AM South African time – subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Qualifications

• Excellent verbal communication skills – comfortable communicating regularly with therapists, families, and internal team members.
• Strong written communication skills – able to compose clear, professional, and empathetic emails and messages.
• Prior experience in a coordination, scheduling, administrative, or client-facing support role is preferred.
• Experience with ClickUp and/or CentralReach is a significant advantage.
• Familiarity with the ABA therapy space or experience within healthcare, disability services, or education is advantageous.
• Highly organised, with strong attention to detail and the ability to manage multiple follow-ups simultaneously.
• Self-motivated and proactive, with the ability to take ownership of tasks and follow through without constant supervision.
• Comfortable working in a fast-paced, high-communication environment.
• Able to work independently while collaborating effectively with a wider U.S.-based team.

Requirements

• If you are not contacted within 14 working days, please consider your application unsuccessful.