[Hiring] 988 Lifeline Counselors @Family Services of Northeast Wisconsin Inc.

Role Description

We are seeking full-time 988 Lifeline Counselors to join our team. This position is responsible for providing high quality, comprehensive crisis counseling services over the phone for consumers who reach out experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress.

This position is available in-person and remote, with current shift openings for afternoons, evenings, and overnights. Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown County location. Team members work a 2-2-3 rotation, enjoying every other three-day weekend off! 988 Wisconsin Lifeline services are available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year.

Enjoy a shift differential while working 2nd, 3rd and all Weekend shifts.

Key Responsibilities

• Serve as a liaison between the consumer and other service organizations in providing and receiving referrals.
• Provide 24-hour crisis intervention services by telephone.
• Assess consumer mental health status and coordinate emergency services.
• Provide in-depth professional evaluations and assessments.

Qualifications

• Education:
• Required: Bachelor's degree or equivalent work experience
• Preferred: Bachelor's degree in human services or related field
• Skills and Competencies:
• A working knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.
• Time management skills and the ability to meet work demands on an independent basis.
• Ability to establish and maintain relationships within and outside the agency in a professional manner.
• Maintain separation from client feelings or crisis to ensure healthy boundaries and maintain the ability to problem solve.

Requirements

• Remote workers must reside in the State of Wisconsin; work for 988 must only occur while in the State of Wisconsin.
• Remote workers must have a private, confidential workspace and have the ability to double lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding).
• Remote workers must provide a high-speed internet report verifying high-speed internet services.

Benefits

• Comprehensive benefits package designed to support employees' well-being, including medical, dental, vision, and supplemental benefit insurance.
• Paid time off, vacation pay, and paid holidays.
• Retirement savings and opportunities for professional development.
• Prioritization of work-life harmony and a variety of perks to enhance employee experience.