[Hiring] 3P Carrier Recovery & Claims Management Executive @Amazon

Role Description

The 3P Carrier Recovery & Claims Management Executive is expected to own end-to-end claims recovery from IN 3P carriers, including:

• Daily monitoring of Material Different Received (MDR) and Damage claims
• Coordinating with 3P carriers on evidence-based claim finalization
• Driving dispute resolution to closure
• Stakeholder management within and outside Amazon
• Rolling out new recovery SOPs
• Publishing Daily/Weekly recovery reports

The job requires someone who has a larger picture of financial leakage minimization in mind and a high willingness to take ownership. It also requires skills in:

• Identifying patterns in claim data
• Scrutinizing evidence for dispute resolution
• Foreseeing the financial implications of unrecovered entitlements

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

Requirements

• Extract claims data/evidence/Video footage from internal systems and follow SOPs to prepare Daily/Weekly recovery reports tracking claim status, dispute aging, and recovery trends
• Online/Face to face coordinate with 3P carriers via calls, emails, meetings, and evidence-sharing to finalize MDR and Damage claims and drive timely recovery
• Resolve disputes by working with carriers
• Trigger audits and evidence collection for disputed claims, ensuring carrier accountability for 3P-dependent losses

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers
• Support for workplace accommodation or adjustment during the application and hiring process