[Hiring] Director, AI Operations @Ontra

Role Description

Ontra is seeking a Director, AI Operations reporting to our Vice President, Business Operations and Strategy. We’re looking for someone excited to drive strategic AI operations leadership, enhance company-wide AI training and enablement, foster a thriving AI community of practice, and manage our comprehensive AI governance and tool stack. If you’re passionate about spearheading transformative AI initiatives and empowering teams across all departments, join us in revolutionizing our internal capabilities.

If you are a strategic, self-directed AI leader with strong technical fluency, a hands-on approach to solving complex problems, and the ability to translate advanced AI concepts into impactful, business-driven solutions, we’d love to get to know you!

What You’ll Do

• AI Operations Leadership & Strategy: Lead a centralized AI operations unit that guides departments in executing AI initiatives, serving as the key expert on integrating AI into business workflows and processes.
• Internal AI Automation Roadmap: Develop and maintain a strategic roadmap for AI automation projects, ensuring alignment with organizational goals and facilitating the transition of emerging AI capabilities into actionable solutions.
• Company-Wide AI Training & Enablement: Ensure all employees receive relevant AI training to enhance job efficiency, fostering an environment where AI adoption is standard practice through curated resources and empowered AI advocates.
• Community of Practice Leadership: Oversee the AI Ops Community of Practice, promoting regular knowledge sharing and collaboration among embedded AI personnel across departments to support project success.
• AI Governance, Security & Tool Stack Management: Manage the internal AI tool stack, ensuring compliance with security standards and effective vendor relationships in collaboration with Engineering, Security, Procurement, and Legal teams.
• Cross-Functional Partnership: Collaborate with department leaders to identify high-impact AI opportunities, assisting in workflow optimization by providing support, best practices, and removing obstacles through a responsive partnership model.

Qualifications

• 8+ years in relevant roles with 3+ years leading business transformation and 1+ years focused on implementing AI automation in business operations.
• Proven hands-on experience with AI tools including Large Language Models, automation platforms, and workflow integration.
• Experience in building and leading cross-functional capability teams or communities of practice.
• Skilled in identifying, curating, and promoting training resources for diverse, non-technical audiences.
• Strong executive communication skills with the ability to influence senior stakeholders effectively.
• Willing to travel as necessary.

Pay Transparency

Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below.

Base Pay Range: $176,000 — $264,000 USD

Hiring Locations

• United States: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington
• APAC: Hong Kong
• EMEA: United Kingdom

Benefits

• Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London.
• Twice yearly team offsites for in-person collaboration.
• Paid flexible time off policy.
• Paid parental leave and benefits.
• Employer-supported retirement contributions, varying by country.
• Monthly phone and internet reimbursement.
• Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships to home office setup, student loans, pet care, and more.
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program.
• Various options for medical, dental, and vision insurance.