[Hiring] Workday Client Success Partner @Meridian Partners

Role Description

We’re adding a Client Success Partner to our Workday Practice — a senior relationship role built for someone who combines deep Workday domain expertise with the executive presence and consultative instincts to serve as a long-term strategic partner to our public sector clients.

This is a trusted advisor position that sits at the intersection of client relationship, delivery oversight, and strategic growth — and it is central to how Meridian differentiates itself in the market.

Responsibilities

• Client Relationship & Trusted Advisor
  • Own the executive client relationship for a portfolio of Meridian’s public sector accounts, independent of any single active engagement.
  • Serve as the primary strategic point of contact for agency and district leadership.
  • Conduct regular executive business reviews (EBRs) to align on outcomes, surface strategic priorities, and demonstrate Meridian’s ongoing value.
  • Build deep, multi-threaded relationships across client organizations — CHRO, CFO, CIO, and operational leadership.
  • Represent the client’s voice internally, advocating for their interests across delivery, product, and practice leadership.
• Delivery Oversight & Engagement Health
  • Maintain visibility into the health of active Meridian engagements within your accounts.
  • Partner with Engagement Managers to anticipate risks, navigate organizational complexity, and protect the client relationship during delivery challenges.
  • Attend steering committee meetings and key delivery milestones as Meridian’s senior relationship representative.
  • Ensure seamless onboarding of new engagements by bridging the Client Development Executive handoff.
• Growth & Expansion
  • Identify and shape expansion opportunities within your account portfolio.
  • Partner closely with the Client Development Executive to qualify, frame, and advance expansion opportunities through the pursuit process.
  • Contribute to proposal development and orals presentations for expansion engagements.
  • Maintain a clear view of each client’s Workday roadmap and align Meridian’s capabilities to their strategic direction.
• Practice & Market Contribution
  • Bring structured client feedback and market intelligence back to Meridian’s practice leadership.
  • Contribute to Meridian’s public sector thought leadership through written content, speaking engagements, and ecosystem participation.
  • Mentor Client Success Advisors and support their development toward the Client Success Partner level.
  • Represent Meridian at Workday Rising, public sector user groups, and regional events.

Qualifications

• 5+ years experience serving in a delivery leadership or client-facing oversight role on Workday engagements.
• 7+ years of experience in Workday consulting, implementation, or client-facing roles within the Workday ecosystem.
• Demonstrated experience serving as a trusted advisor to public sector executives.
• Deep functional knowledge of Workday HCM, Financials, Payroll, or related Workday modules.
• Ability to work standard East Coast hours.

Requirements

• Must reside within the United States.
• Must be eligible to work in the United States without sponsorship, now or in the future.
• Up to 50% domestic travel.

Benefits

• A collaborative, people-first culture rooted in empathy, respect, and shared purpose.
• Generous time off and flexible remote environment that supports resilience and balance.
• 401(k) with company match that immediately vests.
• Comprehensive benefits including medical/dental/vision, caregiver/adoption support, financial coaching, EAP.
• Company-paid life insurance.
• Continuous learning and growth opportunities that fuel innovation and career development.