[Hiring] WFM Hardware Overlay @UKG

Role Description

The WFM Hardware Overlay serves as the subject matter expert for workforce management hardware solutions, guiding customers through the evaluation, selection, pricing, and purchasing of time clock devices and related hardware throughout their implementation journey.

• Acting as a trusted advisor to customers and internal stakeholders.
• Combining expertise in hardware technology, commercial pricing, contracting, and implementation best practices.
• Ensuring customers receive accurate product recommendations, transparent pricing, and expert guidance from initial requirements through order fulfillment.
• Providing ongoing support for existing customers seeking hardware expansions or replacements.
• Serving as the primary resource for technical inquiries, pricing guidance, contract support, and issue resolution.
• Helping accelerate purchasing decisions, improve customer satisfaction, and support successful workforce management deployments.

Qualifications

• At least 5 years of customer-facing experience in sales, operations, implementation, customer success, or a related field.
• Experience with Salesforce, quoting tools, pricing, or customer purchasing processes.
• Comfort learning and using technology, business systems, and digital tools.
• Strong communication, collaboration, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
• Demonstrated commitment to delivering a professional, customer-focused experience.

Requirements

• Experience with workforce management, timekeeping, HCM, hardware, SaaS, or enterprise technology solutions.
• Willingness to embrace AI-powered agents and emerging technologies to simplify and streamline the selling process.
• Strong commercial judgment and experience partnering with Sales, Professional Services, Presales, or Operations teams.

Benefits

• The pay range for this position is $90,900 to $130,700.
• Employees may be eligible to participate in a performance-based bonus plan.
• Employees may receive restricted stock unit awards as part of total compensation.
• Learn more about UKG’s benefits and rewards at UKG Benefits .