[Hiring] VP of Strategic Customer Engagement @Striim

Role Description

We are seeking a highly strategic and execution-oriented Vice President of Strategic Customer Engagement to lead and evolve our post-sales customer organization while partnering closely with the broader Go-To-Market (GTM) leadership team.

This newly created executive leadership role will oversee two critical functions:

• Technical Account Management (TAM) organization responsible for long-term customer engagement, retention, expansion, adoption, and upsell.
• A newly established “Tiger Team,” composed of highly technical customer-focused professionals with blended Product Engineering, Support Engineering, Architecture, and enterprise deployment expertise focused on mission-critical customer escalations and operational stabilization.

The Tiger Team will operate as a specialized escalation and stabilization function engaged selectively for mission-critical customer situations requiring deep cross-functional technical coordination, architectural intervention, accelerated problem resolution, production recovery, or strategic deployment support.

The organization will support strategic escalations, complex deployment initiatives, and selective customer-facing product validation efforts when aligned to critical customer outcomes.

The TAM organization will maintain responsibility for long-term customer continuity, relationship management, adoption planning, retention, expansion alignment, and ongoing customer health engagement.

This role requires a rare combination of executive leadership, customer strategy, operational escalation management, enterprise technical depth, commercial acumen, cross-functional execution leadership, and hands-on operational problem-solving capability.

The ideal candidate understands that customer experience is directly tied to long-term revenue growth and customer loyalty and is equally comfortable operating strategically at the executive level while engaging directly with customers, internal stakeholders, and cross-functional teams to drive outcomes.

Success in this role requires a leader who thrives in fast-moving environments, brings a strong sense of ownership and urgency, and leads with credibility, adaptability, and sound judgment.

This individual must be highly collaborative, emotionally intelligent, and capable of navigating complex organizational dynamics while building strong relationships across a broad range of personalities, functions, and executive stakeholders.

Given the nature of the Tiger Team organization, this role requires strong technical credibility across enterprise software deployments, cloud infrastructure, distributed systems, real-time data architectures, production operations, and complex customer escalation environments.

The ideal candidate must be capable of engaging credibly with enterprise architects, engineering leadership, support organizations, and executive customer stakeholders during high-pressure operational situations.

We are looking for someone who elevates the teams around them, operates with humility and accountability, and is energized by building, solving problems, and driving measurable impact within a high-growth environment.

This leader will work cross-functionally with Sales, Product, Engineering, Field Engineering, Alliances, Support, and Executive Leadership. Given that partner and alliance relationships contribute significantly to company revenue, experience collaborating within partner-led GTM ecosystems is highly valuable.

Qualifications

• 12+ years of progressive leadership experience within enterprise software, cloud, data infrastructure, SaaS, or data modernization environments.
• Proven success leading Customer Success, Technical Account Management, Strategic Services, Solutions Architecture, Professional Services, or related customer-facing technical organizations.
• Demonstrated track record of driving enterprise customer retention, expansion, adoption, and upsell growth.
• Strong experience within data modernization ecosystems, including cloud adoption and migration, real-time data streaming, analytics, observability, AI enablement, or related enterprise data technologies.
• Experience working with highly technical enterprise customers across complex and/or regulated environments.
• Experience leading complex enterprise escalations, operational recovery initiatives, strategic customer stabilization efforts, or cross-functional technical intervention programs.
• Strong understanding of enterprise deployment models, distributed systems, cloud infrastructure, real-time data architectures, operational support models, and production incident management.
• Demonstrated ability to coordinate cross-functional execution across Engineering, Product, Support, Architecture, and GTM organizations during high-pressure customer situations.
• Ability to engage credibly in technical discussions involving enterprise architecture, scalability, platform stability, cloud operations, database technologies, and production deployment challenges.
• Ability to operate strategically and tactically in a high-growth startup environment.
• Experience building, scaling, or transforming customer-facing technical teams.
• Demonstrated ability to lead effectively in high-growth, fast-paced, and evolving environments with competing priorities and multiple stakeholder perspectives.
• Strong emotional intelligence, executive presence, and interpersonal judgment with the ability to influence, collaborate, and build credibility across all levels of an organization.
• Proven ability to balance urgency, accountability, and operational rigor with a highly collaborative and team-oriented leadership style.
• Hands-on, proactive leadership approach with a willingness to engage directly in solving customer and operational challenges when needed.
• Ability to navigate complex organizational dynamics with professionalism, adaptability, and a solutions-oriented mindset.
• Strong executive presence with exceptional written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical audiences, including executive stakeholders.
• Commercial mindset with comfort operating against revenue-oriented metrics and customer growth objectives.
• Strong cross-functional leadership skills with experience partnering across Sales, Product, Engineering, Alliances, and Executive Leadership teams.
• Comfortable operating in environments with lean internal infrastructure and non-traditional marketing support models.
• Strong technical depth with the ability to engage credibly in enterprise architecture discussions, production escalation management, operational risk analysis, cloud infrastructure strategy, and complex deployment troubleshooting.
• Experience working within fast-paced, less structured startup cultures with high visibility and accountability.
• Willingness and enthusiasm for extensive travel, including international travel.

Benefits

• Competitive salary and pre-IPO stock options.
• Comprehensive health care plans (medical, dental, vision), including medical and dependent FSA.
• Retirement plan (401K).
• Paid Time Off (Vacation, Sick & Public Holidays).
• Opportunity to contribute to and shape a collaborative, high-growth company culture.