[Hiring] VP, Client Success @Atmosera

Role Description

Client Success owns the relationship and value-realization discipline for Atmosera's managed services clients after the sale, connecting client priorities to service performance, renewal readiness, and expansion opportunities. The Vice President, Client Success leads the Client Success Manager and Technical Client Success Manager functions and serves as a peer partner to the leaders of Client Operations and Security Operations.

This leader works closely with Sales, Professional Services, Finance, Microsoft alliance stakeholders, and operational leaders to create one connected client experience. Client Success owns relationship strategy, client health, value realization, executive engagement, retention, and renewal readiness.

Your Impact

• Own the client-success model across transition, onboarding, adoption, service reviews, executive engagement, renewal preparation, and ongoing value realization.
• Establish immediate continuity plans for strategic accounts and ensure key client commitments, risks, and next actions remain visible through leadership transitions.
• Own retention performance and renewal readiness for the managed services portfolio.
• Partner with Sales on commercial strategy, contracting, and expansion pursuits while maintaining an accurate view of renewal risk, expansion potential, and forecast confidence.
• Translate Azure operations and consumption, cloud security, FinOps and cost optimization, application modernization, Data & AI, and service-performance information into business outcomes clients can understand and act on.
• Build a disciplined health-scoring and risk-management approach that combines service performance, relationship strength, adoption, sentiment, financial signals, and open commitments.
• Oversee the continued development, adoption, and use of the Atmosera Client Success Framework.
• Create clear handoffs and decision rights across Client Success, Client Operations, Security Operations, Professional Services, Sales, and Finance.
• Lead, coach, and develop Client Success Managers and Technical Client Success Managers.
• Create structured feedback loops that turn client insight into service, process, and go-to-market improvements.
• Partner across Atmosera to identify Azure consumption, Microsoft co-sell, cloud security, FinOps, Data & AI, and application modernization opportunities within the installed client base.

What Success Looks Like

After 90 Days

• Develop a clear view of the managed services portfolio, renewal calendar, MRR concentration, client health, executive relationships, active escalations, team capability, capacity, coverage model, and the systems and data used to manage the client lifecycle.
• Establish trusted working relationships with Client Operations, Security Operations, Sales, Professional Services, Finance, and Microsoft alliance stakeholders.
• Stabilize relationship continuity for priority clients, validate near-term renewals and risks, establish an executive coverage plan, and publish a focused roadmap for improving health scoring, success plans, service reviews, renewal readiness, and value reporting.

After 1 Year

• The managed services client base operates with a consistent Client Success Framework, current success plans, reliable health visibility, and disciplined renewal preparation.
• You have built a capable leadership bench and a Client Success team that operates with clear standards, strong business and technical fluency, appropriate portfolio capacity, and consistent execution.
• Atmosera uses client evidence more effectively to improve services, prioritize investments, identify growth opportunities, and make decisions.

Qualifications

• 10+ years in Client Success, account management, service delivery, or client-facing technology leadership, including 5+ years leading managers or senior professionals.
• Demonstrated ownership of retention, renewals, expansion, executive relationships, and client-risk management in a recurring-revenue technology business such as managed services, SaaS, cloud services, or IT services.
• Experience building or materially improving client-success frameworks, portfolio segmentation, health scoring, success planning, executive reviews, renewal governance, and client-feedback loops.
• Ability to interpret MRR performance, forecast renewals and expansion, evaluate account economics, prioritize a portfolio, and distinguish relationship, delivery, commercial, and adoption risk.
• Sufficient technical depth to engage credibly with cloud and security leaders, connect Azure operations, security, FinOps, and modernization opportunities to business outcomes, and translate service information for executive audiences.
• Strong written and verbal communication, executive presence, and judgment in difficult client conversations.
• Experience aligning Sales, Operations, Security, Professional Services, Finance, and technical teams around shared client outcomes while preserving clear decision rights and accountability.
• A strong record of hiring, coaching, developing, and retaining client-facing teams; establishing performance standards; managing capacity; and building succession depth.
• Ability to convert ambiguity into operating discipline, identify root causes, use evidence to guide decisions, and implement scalable improvements across a distributed organization.

Nice to Have

• Experience at a Microsoft-focused managed services provider or cloud consultancy, including Azure consumption, Microsoft co-sell, and partner-led account motions.
• Experience with regulated-industry clients and cloud security or compliance programs such as FedRAMP, HIPAA, HITRUST, or SOC 2.
• Experience using Salesforce, Zendesk or ServiceNow, client-success platforms, business intelligence, and operational telemetry to manage portfolio health and demonstrate value.
• Experience identifying Data & AI, application modernization, security, FinOps, and Azure optimization opportunities within an installed client base.
• Experience leading through organizational change, including relationship transitions, operating-model redesign, or integration of teams and processes.

Benefits

• Competitive Salary: We offer competitive salaries commensurate with experience and skills.
• Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!
• Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program.
• 100% Employer-Paid Health, Vision, and Dental Insurance for employees: We cover 100% of the cost of your health, vision, and dental insurance premiums.
• Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid insurance to protect you and your family.
• Generous Paid Time Off (PTO): Enjoy three weeks of paid time off.
• 11 Paid Holidays: We observe 11 paid holidays throughout the year.
• Community Service Leave: We offer paid time off for you to volunteer with organizations that are meaningful to you.
• Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions.

Company Description

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility.