[Hiring] VIP Relationship Manager @OKX

Role Description

You'll be on the front line of OKX's VIP growth in Northeast Asia — building trusted relationships with high-value clients, delivering white-glove service, and turning client insights into action. This is a role for someone who thrives on ownership of their own book of clients and wants to deepen their expertise in crypto markets and VIP client management.

• Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through offline events, campaigns, and referral programmes.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined VIP service standards and escalation protocols.

Qualifications

• 4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
• Track record of managing HNW or institutional client relationships end-to-end.
• Familiarity with trading platforms or crypto exchanges is a strong plus.
• Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.

Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!