[Hiring] VIP Relationship Manager @Blockchain.com

Role Description

We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com’s high-touch VIP and Wealth program. You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner. You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience.

This is a senior, revenue-impacting client role designed for charismatic, influential and highly motivated relationship builders who thrive in consultative sales environments.

WHAT YOU WILL DO

• Relationship Ownership & Concierge Servicing
  • Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
  • Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth.
  • Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram).
• Revenue Growth & Portfolio Expansion
  • Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs.
  • Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.
  • Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives.
• Client Discovery & Needs Qualification
  • Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.
  • Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies.
• Collaboration with Sales, Product & Operations
  • Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
  • Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights.
• Pipeline & CRM Management
  • Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM.
  • Track engagement, conversion and revenue performance against defined targets.
• Client Engagement & Community Building
  • Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams.
  • Support exclusive VIP initiatives including events, promotions, product pilots and referral programs.
• Market & Industry Expertise
  • Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations.
• Reporting & Performance Management
  • Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities.

Qualifications

• Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto.
• Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients.
• Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships.
• High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients.
• Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking.
• Comfort operating in fast-paced, high-ownership environments with revenue accountability.
• Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms.
• A strong interest in digital assets, crypto markets and emerging financial products.
• Self-starter mentality with the ability to manage a book of business independently.
• Experience in crypto, trading platforms or institutional brokerage environments is highly desirable.

Requirements

• Existing relationships or a personal network of high-net-worth or active trading clients.
• Experience supporting clients across multiple products such as trading, yield, lending or structured investment products.
• A background in consultative or solution-based sales rather than transactional sales.

Benefits

• Competitive salary and meaningful equity in an industry-leading company.
• Institutional Incentive Plan based on performance and PnL.
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Comprehensive health, dental, and vision benefits.
• Unlimited vacation policy to maintain work-life balance.
• The latest Apple equipment for optimal productivity.
• Performance-based bonuses.
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.