[Hiring] VIP Account Manager @WorldWinner

Role Description

WorldWinner is expanding its VIP team and looking for a VIP Account Manager to deliver a personal, high-quality experience for our most valued players. You will manage a portfolio of VIP customers, build strong relationships and understand what keeps them engaged with our skill-based cash competition games. You will also design new VIP promotions in partnership with CRM, creating fresh, personalized offers that give players compelling reasons to return and play with us. Through proactive outreach, tailored campaigns and hands-on support, you will strengthen loyalty, improve retention and support sustainable player value.

This is a customer-facing role for someone who combines excellent service with commercial judgment, understands player data and takes ownership of both the player experience and the promotions that support engagement.

Qualifications

• At least one year of experience in VIP management or account management within iGaming, sports betting, skill gaming or a closely related industry.
• Experience building relationships with high-value customers and delivering proactive, personalized service.
• Ability to analyze player data, identify trends and translate findings into retention and engagement actions.
• Strong commercial judgment, including experience managing offers or promotional budgets and evaluating results.
• Excellent written and verbal communication skills, with confidence handling sensitive conversations and resolving customer concerns.
• Strong organization and follow-through, with the ability to manage a portfolio and prioritize competing needs.
• Experience using CRM or customer management platforms, such as Salesforce, Optimove or Braze, and strong Excel skills.
• Flexibility to support occasional evening or weekend player needs and attend VIP events as required.

Requirements

• Experience supporting VIP players in a regulated US gaming market.
• Background in luxury hospitality, premium customer service or client relationship management.
• Familiarity with player lifecycle strategies, personalized promotions and bonus optimization.
• Experience collaborating with CRM, Marketing, Product, Analytics and Customer Service teams.
• A genuine interest in games and creating an enjoyable, trusted player experience.

Benefits

• Exciting, creative, and fun industry where you can make a measurable impact.
• Collaborative and inclusive work environment.
• Comprehensive subsidized medical, dental, and vision coverage with paid parental leave options.
• 5% company 401(k) match with immediate vesting.
• Generous time off and flexible hours to support work-life balance.