[Hiring] VIP Account Manager @Gamdom

Role Description

As a VIP Account Manager, you will play a key role in shaping experiences for our VIP players.

• Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions.
• Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences.
• Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players.
• Analyze player behavior and performance data to identify trends and refine engagement strategies.
• Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction.

Qualifications

• Experience in a customer-focused role, ideally within iGaming or online gaming.
• Strong interpersonal skills and a genuine commitment to high-quality customer service.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with Intercom, Discord, or CRM systems is an advantage.
• An analytical mindset, with the ability to translate data into actionable strategies.
• Fluent in English; additional languages are a plus.

Benefits

• A clear path for professional growth as the VIP program expands.
• A competitive salary with performance-based incentives.
• 25 days of paid time off.
• Equipment allowance.
• The opportunity to work within a focused, experienced team in a fast-moving industry.

Company Description

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base.