[Hiring] VIP Account Manager @Gypsy Collective
VIP Account Manager @Gypsy Collective
Account Management
Salary unspecified
Remote Location
Employment Type full-time
Posted Today

[Hiring] VIP Account Manager @Gypsy Collective

Today - Gypsy Collective is hiring a remote VIP Account Manager. πŸ’Έ Salary: unspecified πŸ“Location: Poland

Role Description

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

  • Manage an assigned portfolio of VIP players;
  • Build and maintain strong, long-term relationships with high-value clients;
  • Provide personalized communication based on player preferences;
  • Ensure a high level of player satisfaction and engagement;
  • Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
  • Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
  • Offer personalized bonuses and reload promotions within the approved VIP matrix;
  • Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
  • Handle big wins and big losses with a professional and client-oriented approach;
  • Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
  • Identify signs of risky or problematic player behavior;
  • Escalate relevant cases when necessary;
  • Follow Responsible Gaming and compliance guidelines.

Qualifications

  • 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
  • Proven experience in one-on-one communication with VIP clients (chat / messengers);
  • Strong objection-handling and retention skills;
  • Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
  • Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
  • Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
  • Strong written and verbal communication skills;
  • English level: B2+ (required);
  • Fluent in Ukrainian;
  • Schedule: 2/2 – 12-hour shifts (day / night).

Benefits

  • Flexible payment options: choose the method that works best for you.
  • Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
  • Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
  • Learn & grow: We cover courses and certifications β€” and offer real opportunities to grow your career with us.
  • Benefit Π‘afeteria: Choose what suits you β€” sports, language courses, therapy sessions, and more.
  • Stay connected: From team-building events to industry conferences β€” we bring people together online, offline, and on stage.
  • Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  • Your schedule, your rules: Start your day at 9, 10, or even 11 β€” we care about results, not clock-ins.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Poland
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
VIP Account Manager @Gypsy Collective
Account Management
Salary unspecified
Remote Location
Employment Type full-time
Posted Today
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
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Unlock 150,000+ Remote Jobs
️
remote Be aware of the location restriction for this remote position: Poland
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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