[Hiring] Vice President, Player Development @Resorts World Las Vegas

Role Description

The Vice President, Player Development is responsible for maintaining existing relationships and the development of new relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. The ideal candidate for this position should already have a strong following of premium mass, as well as high-end gaming/non-gaming resort guests, while continuously showing the necessary ability to generate new business at these same levels.

• Bring high net individuals who contribute to both gaming and non-gaming revenue.
• Greet patrons upon arrival, departure and maintain contact with hosted patrons during their visit.
• Possess knowledge of and have the capability to educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort.
• Exhibit strong telemarketing experience/skills necessary to fill events and drive profitable resort revenue (gaming/non-gaming).
• Effectively handle guest complaints and discrepancies in an efficient and courteous manner.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Represent the property as a role model of customer service and professionalism.
• Assist convention sales and hotel operations in registering and checking patrons in.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Participate in brainstorming and planning sessions for Resort Relationship Marketing program.
• Handle all aspects of guest visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.).
• Safeguard the confidential nature of all departmental and company records.
• Approve casino credit and accept responsibility to collect outstanding casino credit markers.
• Host on-site and off-site events, in Las Vegas and beyond (i.e. casino tournaments, Raiders Golden Knights suite, Nascar, golf tournaments, etc.).
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications

• Capable of working as part of a team that fosters guest loyalty, increases frequency of visitation and grows incremental gaming/non-gaming revenue in a non-coding environment.
• Possess excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
• Possess ability to perform multiple tasks simultaneously.
• Meet and exceed revenue generation expectations.
• Achieve and exceed goals and metrics/objectives.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.

Requirements

• Strong existing following of mass premium and high-end patrons.
• Previous experience working in a large, luxury resort setting.
• At least 21 years of age.
• High School Diploma or equivalent.
• Proof of eligibility to work in the United States.

Physical Demands

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 5 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Core Responsibilities

• Everyone is an Ambassador: Treat this property like you would your own home.
• Everyone works in Safety: Address safety concerns by correcting them or notifying the appropriate department.
• Everyone works in Security: Notify the appropriate department if you feel there is a security concern.
• Everyone works in EVS: Pick up trash and notify the appropriate department for larger messes.
• Everyone works in Guest Experience: Assist guests with a smile and notify the appropriate department for further assistance.