[Hiring] Vice President of Client Management @UnitedHealth Group

Role Description

Are you a transformational leader who thrives at the intersection of strategy, innovation, and client partnership? Optum Rx is seeking a visionary Vice President of Client Management to lead some of the most influential Health Plan relationships in the industry and help shape the future of pharmacy care.

In this role, you will serve as a trusted advisor to C-suite executives and senior healthcare leaders, building meaningful partnerships that drive growth, improve outcomes, and create lasting value for millions of members. You will be at the forefront of our most strategic client relationships, helping clients navigate a rapidly evolving healthcare landscape while advancing innovative solutions that improve affordability, access, and quality.

As Vice President, you will lead a high-performing team of client management professionals, inspiring excellence, fostering engagement, and developing the next generation of leaders. You will have the opportunity to influence enterprise strategy, strengthen market position, and deliver measurable results across client retention, financial performance, contract execution, and customer satisfaction.

This is a highly visible leadership role for someone energized by complexity, challenge, and impact. You will operate in a dynamic environment where industry trends, regulatory changes, emerging therapies, and marketplace shifts create opportunities to help clients succeed. Your ability to anticipate change, think strategically, and lead with confidence will make a meaningful difference for clients, colleagues, and the communities we serve.

We are looking for a leader who combines executive presence with business acumen, innovation with execution, and vision with action. Someone who can cultivate strong relationships, influence across organizations, champion new ideas, and successfully lead complex initiatives from concept to results. Beyond managing client relationships, you will play a key role in shaping the future of the Health Plans segment.

If you are passionate about leadership, energized by solving complex challenges, and motivated by the opportunity to create meaningful impact at scale, we invite you to join us and help redefine what is possible in healthcare.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Qualifications

• 10+ years of healthcare industry experience, including progressive leadership roles and a proven track record of success
• 6+ years of recent people leadership experience developing high-performing teams
• 5+ years of PBM industry experience
• Deep knowledge of the PBM/managed care pharmacy industry, including evolving market dynamics, pricing, and contracting models
• Extensive account management experience with large, complex health plan clients, with demonstrated growth in responsibility, strategic partnership and contract management (interpretation, execution and negotiation)
• Proven ability to engage and influence C-suite stakeholders, leading innovative, forward-thinking discussions
• Demonstrated success leading and developing high-performing teams to achieve business outcomes
• Proven deep financial acumen, including experience interpreting financial statements, identifying trends, driving strategic recommendations and managing client profitability
• Willingness to travel up to 25% at times

Requirements

• Own and execute multi-year, account specific strategies that drive growth, retention, margin expansion, and long-term partnership value
• Build and sustain C-suite and senior executive relationships with health plans and key consultant firms; serve as a trusted strategic advisor
• Lead executive governance, including operating committees, QBRs, and escalation management
• Maintain end to end accountability for contract performance, interpretation, and execution, ensuring compliance with commercial, regulatory, and financial terms
• Own P&L performance for assigned accounts, including operating budgets, revenue growth, upsell targets, and cost to serve management
• Lead renewals, amendments, and market checks in partnership with Pricing, Underwriting, Legal, and Finance
• Proactively identify and mitigate financial, contractual, regulatory, and reputational risk
• Partner with senior leaders across Optum Rx and Optum enterprise to deliver integrated client specific strategic plans
• Serve as executive sponsor for complex initiatives
• Ensure alignment between sales commitments, operational readiness, and delivery outcomes
• Set and enforce a metrics driven client management and service model, holding teams accountable for performance and outcomes
• Drive high client satisfaction and retention, including NPS performance
• Serve as senior escalation point for high profile or mission critical client issues
• Provide strategic input to product teams based on market intelligence, client needs, and consultant insights
• Partner with Sales on RFPs, finalist presentations, and growth pursuits, articulating a clear and differentiated value proposition
• Represent Optum Rx externally as a credible, visible market leader
• Lead, develop, and retain a high performing account management organization, including succession and bench planning
• Foster a culture of accountability, engagement, collaboration, and continuous improvement

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.