[Hiring] Vice President, Account Management @McKesson

Role Description

As we expand into new specialties and accelerate growth, we seek a strategic, dynamic and growth-oriented Vice President, Account Management to define and lead our customer engagement strategy and operations. This individual will own and scale new integration, account management, and business growth, ensuring that our customers experience consistent, high-value outcomes, seamless integration, sustained success, and long-term strategic partnership. This role operates as a key member of the leadership team, shaping growth strategy, customer segmentation, and long-term value creation across the Intrafusion portfolio.

Key Responsibilities

• Customer Onboarding: Set onboarding strategy and governance, ensuring scalable, standardized approaches that drive clinical, operational, and financial performance across all new partnerships.
• Account Management: Establish strategic partnerships with key customers, driving long-term strategic alignment, retention, and value realization across a national portfolio.
• Growth and Retention: Drive customer revenue growth strategy and expansion pipeline, including identification of new service offerings, cross-sell/upsell opportunities, and long-term account planning tied to enterprise growth targets.
• Operational Excellence: Collaborate cross-functionally to refine workflows, improve service efficiency, and address customer pain points with innovative solutions.
• Metrics and Reporting: Define success metrics and performance frameworks, ensuring visibility to leadership and embedding data-driven decision making across the organization.
• Leadership and Development: Lead a high-performing customer success team, including setting organizational design, talent strategy, succession planning, and performance standards aligned to business growth.
• Customer Engagement & Advisory Role: Act as an advisor to key clients and partners, attend QBRs and strategic engagements focused on revenue cycle performance, reimbursement optimization, and evolving market dynamics.
• Influence decisions with customers, proactively address financial and operational challenges and align solutions to long-term strategic goals.

Qualifications

• Degree or equivalent experience.
• Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).

Requirements

• 13+ years of progressive experience in provider account management and operations, preferably in infusion, specialty pharmacy, or oncology settings.
• Demonstrated experience leading large, multi-layered organizations and developing senior leaders.
• Proven track record of delivering sustained revenue growth and customer retention at scale.
• Exceptional strategic leadership with experience influencing enterprise decisions and cross-functional priorities.
• Travel up to 50%.

Benefits

• Competitive compensation package as part of our Total Rewards.
• Pay range: $290,000 - $483,400 (Total Target Cash defined as base pay plus target incentive).
• Other compensation, such as an annual bonus or long-term incentive opportunities may be offered.