[Hiring] Vice President, Account Management @ParetoHealth

Role Description

We are seeking a dynamic and results-driven Vice President of Account Management to lead an Account Management region. This individual will play a pivotal role in driving strategic planning, establishing and achieving key performance indicators (KPIs), and fostering strong, enduring relationships with our high-profile customers. As a key member of the Customer Management team, the VP of Account Management will collaborate across departments to ensure the seamless delivery of value to our clients, maintain retention, and support the ongoing growth of our business.

Please note this position requires 50% travel.

Key Responsibilities

• Strategic Planning:
  • Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives.
  • Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion.
  • Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge.
• Leadership and Team Management:
  • Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance.
  • Establish clear roles, responsibilities, and performance expectations for team members.
  • Foster a culture of accountability, collaboration, and continuous improvement.
• KPI Development and Achievement:
  • Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth.
  • Implement robust measurement systems to monitor performance and identify areas for improvement.
  • Ensure alignment between individual, team, and organizational objectives.
• Customer Relationship Management:
  • Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs.
  • Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services.
  • Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions.
• Cross-Functional Collaboration:
  • Partner with Sales, Marketing, Product, Underwriting, Customer Service, and Customer Operations teams to align customer strategies and initiatives.
  • Provide customer insights and feedback to drive product development and service enhancements.
  • Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth.
• Continuous Improvement:
  • Identify and implement best practices, tools, and technologies to optimize account management processes.
  • Stay informed about emerging trends and innovations in customer relationship management and account strategies.
  • Promote and facilitate professional development opportunities for the Account Management team.

Qualifications

• 8+ years of experience in account management, client success, or a related leadership role, ideally within a fast-paced, customer-focused industry.
• Experience working with the employee broker community and a strong understanding of stop loss processes.
• Demonstrated ability to build and maintain strategic relationships with high-profile clients.
• Strong strategic planning and analytical skills, with experience setting and achieving KPIs.
• Exceptional leadership and communication skills, with the ability to influence and drive results across diverse teams.
• A customer-centric mindset with a passion for delivering exceptional experiences.
• Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferred.

Benefits

• An opportunity to shape the future of our Account Management function and contribute to the company’s long-term success.
• A collaborative and innovative work environment.
• Fully paid medical, dental, and vision benefits.
• Flexible PTO.
• 401k company contribution.
• Tuition reimbursement.
• Professional development allowance.
• Transportation allowance and daily parking reimbursement.
• Engaging hybrid work environment.